Sales & Purchasing Advisor - Watchfinder & Co 1

Job description

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

The role combines buying and selling for a self-starting retail professional. You will work alongside your colleagues to deliver an exceptional customer experience. You will be a confident communicator, driven and self-motivated. You will liaise with the Head of Purchasing and follow instruction clearly where given to achieve the best possible outcome. You will support your team in hitting targets.

As a customer facing role, you will be a sales-focussed and firm individual who can deliver excellent customer service. You can build a solid rapport with others and you will have the customers interests at the heart of what you do. As you are a part of the Purchasing and Sales department, you will demonstrate your knowledge of the purchasing, stock procedures and sales with confidence. This is a fast-paced, growing organisation so, strong attention to detail is essential and you must have a “can do” approach with the proven ability to work on your own initiative.

 

 

Duties will include: 

 

·  Managing and making appointments via our diary system to follow the appointment only policy
·  Buying and negotiating prices of watches including part exchange to secure a deal with the best possible margin
·  Welcoming customers who are viewing watches on the day, demonstrating excellent customer service skills
·  Manage the customer sales process from beginning to end; contact, appointment, conversion and after sales.
·  Understanding the stock control internal procedures, undertaking daily and monthly stock takes
·  Handling “live” orders post payment and dealing with after sales queries from your customers
·  Merchandising display cabinets and assisting in dressing the store every morning and packing away in the evening
·  Ensure proper movement of product in/out of Showroom including, but not limited to: shipments, transfers, consignments and movement throughout the boutique while maintaining quality control and preventing stock losses
·  Assist with inventory control processes (e.g. daily/weekly/monthly counts and stock movements) to ensure a successful inventory

 

About you: 

·  Experience of working with Key Performance Indicators (KPI’s)
·  The ability to negotiate (ideally with a part exchange involved)
·  Ability to take in technical information and follow instructions and directions precisely
·  Results driven and motivated
·  Personable with a good, polite manner
·  Highly organized with the ability to prioritise own workload. 
·  Strong communication skills and confidence
·  Able to adhere to the WF & Co policies and procedures document and Health and Safety procedures.
·  Experience in working with customers on a one to one basis, sales and negotiation in luxury retail, boutique or sales setting is highly advantageous.

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