Assistant Boutique Manager - Richemont - Sydney

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

FOR THOSE WHO SEEK EXCELLENCE

Time never stands still at Vacheron Constantin. Deep pride in our heritage fuels our passion to trail blaze an even brighter future. For us, excellence is both a given and a never-ending quest. Our curiosity knows no bounds and better is always possible. For nearly 270 years, we have continuously reinvented our vision as a Maison of Belle Haute Horlogerie.

Join one of the most respected Maisons in fine watchmaking where excellence is both a given and a never-ending quest. Play your part in driving our collective success.

YOUR ROLE

Your mission will be to support the Boutique Manager in creating within the boutique a universe that will deliver a One Of Not Many memorable client experience and a fulfilling employee experience. You will strongly participate to maintain high operational standards and create a strong clienteling approach to drive ambitious and sustainable business results.

PLAYING YOUR PART

Business development:

Strongly contribute to grow Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique including client events
Initiate Boutique events and activities through partnerships to boost sales and traffic
Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors

Clienteling:

In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives
Lead by example and develop individual relationships with clients and prospects
Partnering with Management to develop targeted action plans for clients and prospects while driving the business forward

Boutique performance and operations management

Reach quantitative and qualitative targets in line with Brand objectives
Demonstrate sales leadership for staff and assist the Boutique Manager in setting performance targets for team and individual with relevant KPIs
Oversee and prepare weekly, monthly and annual reports together with the Boutique Manager and provide strategic analysis/ action plans for the Boutique to achieve and surpass goals and objective
Prepare regularly a client analysis report, sharing insights of local trends in partnership with the Boutique Manager
Develop and share an in-depth knowledge of the boutique business
Maintain consistent, uncompromising high standards of presentation and client service
Drive the changes and ensure adoption of new tools & services
Manage boutique operations in accordance with Brand and group compliance policies
Build strong partnership with Richemont local Finance, Audit & Security teams.
Ensure that all Brand and Richemont procedures are perfectly followed to enable the team to perform at their very best on the shop floor

Represent Brand identity - Act as a Maison ambassador

Act as an Ambassador for the Brand when attending meetings, events and other work- related functions, ensuring the integrity of its image with clients and within the local retail community
Alongside the Boutique Manager, participate in regular PR events to promote and enhance the boutique presence with existing and new clientele
Adhere with Passion to the values and rituals of presentation established by the Maison

Team Management & People Development

Assist the Boutique Manager with coaching, training, motivating and developing the sales team
Lead by example with a high degree of professionalism at all times
Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns
Conduct motivational daily briefings

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require

3 – 5 years’ in supervisory positions in Luxury Retail Environment
Strong Management and Organizational skills
Strong Communication Skills
The ability to operate well under pressure
Someone able to demonstrate strong operational ability and people management ability

THE HIRING PROCESS:

Step 1 : Call with Talent Acquisition Team
Step 2 : Interview with Boutique Manager & Retail Excellent Manager
Step 3 : Interview with HRBP and Brand Director
Step 4 : Final Decision

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.

If this fires your imagination, we welcome your application.

#Richemont #WeCraftTheFuture

Offers “Richemont”

Job description