Reg Ecommerce Executive (1-year contract)

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

HOW YOU WILL MAKE AN IMPACT 

In this role, you will contribute to the operational excellence and continuous enhancement of Cartier.com, contributing to both commercial performance and client experience across channels and SEAO markets.

Reporting to the Regional Senior E-commerce Manager, you will focus on campaign execution, on-site merchandising implementation, performance tracking, cross-functional coordination and managing day-to-day e-commerce operations, ensuring business continuity while supporting ongoing improvements to the website and operations.

Your key responsibilities include: 
Campaign Planning & Execution:

• Execute on-site updates across homepage, category and product pages, aligning with defined campaign calendar

• Facilitate timely and accurate implementation of campaigns, product launches, and refreshes 

• Ensure alignment between campaign priorities, product availability, and site visibility

• Proactively perform regular checks to ensure site accuracy, content consistency, and verify functionality

Website Enhancement & E-Merchandising

• Monitor website performance and identify opportunities to enhance product discoverability and on-site navigation

• Support implementation of eMerchandising to improve product discovery, storytelling, and product visibility

• Serve as a key coordinator, collaborating with Digital and central teams to swiftly resolve website issues and continuously optimize user experience

• Track and manage the resolution of website bugs, issues, and enhancement initiatives

• Ensure accurate and timely updating of Contact Information and Store Locator details across all digital platforms

System Roll-out & Governance:

•  Assist in the management of key e-commerce and omnichannel systems rollout across SEAO

• Execute comprehensive system testing (KUT) during deployment of technical enhancements

• Under the guidance of senior manager, support the preparation and validation of operational reports throughout migration phases

• Contribute to process improvements, particularly in evolving environments

Reporting

• Generate weekly and monthly reports covering key performance metrics such as sales, traffic, conversion, product performance 

• Support post-campaign performance reviews by consolidating and analyzing results as well as learnings

• Partner closely with the Data team to ensure robust reporting capabilities

Operations & Cross-Functional Coordination:

• Manage daily e-commerce operations – encompassing order processing, fulfilment coordination, return management, payment monitoring, fraud checks, etc.

• Foster strong collaboration with Client Relations Centre (CRC), logistics, merchandising and local markets to drive seamless end-to-end operational delivery 

• Continuously identify process improvement opportunities and engage relevant stakeholders to enhance efficiency and customer experience

• Provide support for broader regional e-commerce initiatives when required

YOUR PROFILE/KEY SKILLS 

• Minimum of 2-3 years of experience in e-commerce or digital roles, with a preference for regional or multi-market exposure 

• Experience in website management, eMerchandising, or digital operations is a plus

• Familiarity with e-Commerce and digital tools (e.g. analytics platforms, Salesforce, GA, OMS) 

• Experience in managing strong working relationships with diverse stakeholders

• Exhibit excellent attention to detail and applies a highly structured approach to tasks

• Possess keen analytical mindset, adept at interpreting performance data to drive insights

• Track record in managing projects 

• Demonstrated experience in managing stakeholders

• Proactive and solutions-driven

• Comfortable operating within evolving environments and matrix structure

• Strong interpersonal and communication skills (oral and written

#Richemont #WeCraftTheFuture