Private Client Relations Manager SEAO

Job description

THE MAISON

 

Founded in 1755, Vacheron Constantin is the world’s oldest manufacture in continuous operation. In the prestigious realm of High Watchmaking, Vacheron Constantin is a Maison for connoisseurs, profoundly attached to human values and enriched by expertise passed on across generations of master watchmakers and artisans.

 

 

THE MISSION

 

The goal of the regional Private Client Relations Manager is to lead activities aimed at acquiring and retaining top clients.

The successful candidate will act as an ambassador to the brand, spending a significant portion of their time in client-facing situations, actively interacting with and recruiting UHNWI into the brand. Parallel to this, they will work hand-in-hand with the regional CRM Manager, the global Hospitality team, and boutique teams to plan and execute activities to further develop our existing client base.

This is a newly created role in the Vacheron Constantin Southeast Asia & Oceania (SEAO) organization, and an exciting opportunity to shape the client strategy and contribute to the growth of the Maison.   

 

 

KEY RESPONSABILITIES

 

VIC Acquisition:

·  Develop own VIC/VVIC portfolio by recruiting high potential clients into the brand
·  Identify channels (ex: clubs, associations, intermediaries, etc) and participate in events to connect with circles of UHNWI individuals
·  Scope out markets in region with limited or no brand presence with potential for VIC/VVIC recruitment
·  Refer prospects to boutiques and support their client journey
·  Participate in local and international brand events and act as Maison Ambassador

Drive Top Client Strategy:

·  Establish and execute yearly action plans to develop top regional clients
·  Systematically track and report activities related to top regional clients
·  Coordinate implementation of events and activations to cultivate relationships with top clients
·  Deliver unique and tailor-made client experiences to treat VIC’s
·  Share post client activity reports and events analyses with stakeholders to ensure follow-up
·  Create and execute a plan to re-activate sleeping/inactive clients in the database

Nurturing Top Clients:

·  Ensure the highest level of service before, during and after the sale to top clients
·  Develop High Value and Les Cabinotiers (unique pieces) segments by closing sales of exceptional timepieces to targeted clientele
·  Support SEAO Boutique Managers by coaching their sales team to grow the VIC/VVIC client base
·  Manage complaints from VIC’s, propose solutions and ensure smooth resolution

 

 

WHAT WE ARE LOOKING FOR

 

·  Relevant experience in the Luxury industry within Sales or other client-facing functions
·  Familiarity with CRM approach for UHNWI and the ability to nurture long-term relationships
·  Strong presentation, excellent interpersonal and communication skills
·  Ability to work in a team environment, with a collaborative approach to deliver results
·  Entrepreneurial spirit: results-driven, ability to work autonomously, "can do" attitude
·  Travel required within the regional (~30% of time); flexible in terms of working hours