Part Time Operations Coordinator - San Francisco

Job description

Part Time Operations Coordinator

Cartier 

Reports to: Operations Manager

Job Mission
The Operations Coordinator contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Coordinator is responsible for managing all aspects of the dayto-day processes, including key administrative support for transactional activities, financial compliance, logistics, inventory control, and effectively supports the implementation of policies and procedures.

Key Responsibilities
Operational excellence / compliance 
• Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team
• Coordinate efficient opening and closing procedures
• Ensure proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations
• Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
• Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements to ensure a successful annual inventory
• Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools 
and technology, equipment, etc.
• Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process andsupport Lean/5S strategies for optimal storage organization 
• Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation)
• Support overall success of boutique audits; partner with management to implement and execute action plans
• Participate in daily set up and break down of boutique for opening/closing as needed
• Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers
• Assist with special projects as needed
• Consistently reach and aim to exceed all KPIs

 

Maison / industry knowledge
• Develop fundamental brand knowledge to convey Cartier heritage and values
• Remain current on all industry news, local/global competition, and connection to community 
• Share and collaborate with region and network peers on operational best practices

Teamwork
• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone 
• Elevate the level of operational excellence and ensure all day-today processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management to provide ideas and solutions to client-facing teams
• Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities
• Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information
• Embrace and integrate diverse perspectives
• Be an active member of the network Operations community

 

Qualifications
Education
• Associate’s or Bachelor’s degree preferred 
• Additional language skills are a plus 

Industry experience
• Previous operations experience in luxury retail, service or hospitality industry is a plus 

Technical skills / abilities 
• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus 

Personal skills
• Must be available to work retail hours (including weekends) and travel for trainings as needed 
• Ability to work in a fast-paced, evolving environment
• Excellent analytical, organizational, and interpersonal communication skills are required 
• Strong understanding of client service needs and priorities (internal and external) 
• Frequent moving of packages and product
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
• Collaborative approach with ability to foster a united work environment with a “can do” attitude
• Intellectual curiosity and passion for learning 

 

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

At Richemont, We Craft the Future! 

Expected Hourly Range: $28.00 - $30.00 per hour

Salary will be negotiated based on relevant skills and experience.