[Panerai] Assistant Boutique Manager_Lotte World Tower

Job description

Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.

Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.

YOUR MISSION:

In line with service standards of the store, company’s pricing policies and directions periodically received by expert professionals, ensure the sale of products through the direct contact with customers in order to contribute in the achievement of defined sales targets and enhance customer satisfaction.

HOW WILL YOU MAKE AN IMPACT?

• Supervise daily operations to achieve sales performance goals, ensuring alignment with store service standards and company pricing policies.
• Manage a small store or multiple departments, overseeing staff and resources effectively.
• Develop and implement customer contact plans to communicate product launches and engage potential customers in sales campaigns, fostering new relationships.
• Serve as the primary point of contact for customer queries and complaints, resolving issues promptly and escalating complex cases as needed.
• Identify products or services that best meet customer needs, leveraging personal expertise to propose optimal quantities and configurations, and encourage purchases under standard terms.
• Record and process custom or special orders, coordinating with relevant teams to ensure timely delivery.
• Provide advanced product and service information, addressing complex customer inquiries with detailed responses.
• Set clear objectives for each sales interaction, utilizing standard materials for presentations and asking pertinent questions to gauge customer interest and provide additional information as required.
• Demonstrate product features and attributes, supporting requests for detailed demonstrations.
• Respond promptly to basic issue escalations, providing managerial approvals when necessary.
• Enhance personal capabilities through participation in assessment and development activities, formal and informal training, and coaching.
• Maintain up-to-date knowledge of relevant technology, external regulations, and industry best practices through continuous education, conference attendance, and specialist media.
• Possess a Short-Cycle Tertiary Education and demonstrate the ability to work unsupervised as an experienced practitioner.
• Exhibit basic experience in coordinating the work of others, contributing to a collaborative and efficient team environment.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Short-Cycle Tertiary Education
• Experienced practitioner able to work unsupervised.

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