Jewelry Manager Europe

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

CONTEXT

Richemont, a world leader in the luxury sector, encompasses various Maisons specializing in jewelry, watches, and high-end accessories. Each Maison proudly embodies a tradition of style, quality, and craftsmanship, and Richemont is dedicated to preserving their unique heritage and identity. Simultaneously, we are committed to innovation and the creation of new products aligned with our Maisons' values, driven by a continuous creative process.

This is a unique opportunity to join a dynamic team, playing a pivotal role in coordinating jewelry operations across our European Maisons. This position is central to ensuring consistency, excellence, and strategic alignment in jewelry services and technical support throughout the region.

HOW WILL YOU MAKE AN IMPACT?

As a Regional Jewelry manager, you will be instrumental in driving operational excellence and strategic coordination across our European jewelry network. You will have the functional responsibility of local jewelry managers/team leaders.

Main missions:

• Support the Region on all jewelry topics (e.g., continuous improvement, technical processes)
• Coordinate jewelry topics of the region, in close relationship with Maisons and central RCS
• Coordinate jewelry staffing and talent management

Your key responsibilities will include:

Performance & budget management:

• Manage regional jewelry budget (incl. Capex/Opex).
• Monitor and ensure performance (Quality, Leadtime, Efficiency).
• Coordinate team leaders to ensure operational tasks in platforms and boutiques.
• Drive high-level capacity monitoring on regional level and coordinate local capacity monitoring.

 Talent development & brands' policies coordination:

• Be the point of contact between the Maisons and the region / markets / jewelry workshops to consolidate needs in line with the strategy.
• Guarantee comprehensive product knowledge (including novelties).
• Collect training needs and implement structured training paths for all jewelers (including beginners).
• Coordinate the team leaders to ensure they:
  • Assess jewelers' skills during the recruitment process.
  • Manage career path and development of jewelers within region.
  • Ensure consistent implementation and adherence to Maisons' policies, proactively manage their updates and adjustments.

 Technical support & operational excellence:

• Serve as the primary technical contact point for Maisons across the region (including technical guidance on repair processes), liaising with jewelry workshop team leaders when appropriate.
• Oversee the operational management of all tools and equipment. 
• Functional management of all jewelry workshop team leaders to ensure they : 
  • Drive and maintain rigorous quality monitoring standards for all jewelry operations.
  • Develop, implement and guarantee adherence to diagnostic, repair and operational procedures. 
  • Manage workshop organization (platform & boutique) in line with regional standards. 
  • Propose workshop layout adjustments for new boutique creations or platform modifications. 
  • Answer technical inquiries from boutiques and deliver essential technical support to customer contact teams. 

External subcontracting management (in close collaboration with the European external network director) : 

• Ensure/manage quality and lead-time of subcontractors
• Coordinate the sharing of technical documentation and related training.
• Manage the assessment and administrative coordination of bench tests of (new) partners up to contract management.
• Organize and facilitate network exchanges and visits of the network.

HOW WILL YOU EXPERIENCE SUCCESS WITH US ?

• We are looking for a highly organized and detail-oriented individual with a strong collaborative mindset and a strong interest in the luxury jewelry business.
• You possess a background in jewelry operations, technical services, or a related field, ideally within a luxury environment.
• You demonstrate excellent coordination, communication, and interpersonal skills, enabling effective collaboration with diverse stakeholders across multiple European repair sites and Maisons.
• You have proven experience in managing budgets, monitoring KPIs, and driving performance improvements.
• You are adept at providing technical expertise, developing operational procedures, and ensuring quality standards.
• Experience in training, knowledge transfer, and project coordination is highly valued.
• You are fluent in English; proficiency in French or other European languages is a strong asset.
• You are proactive, autonomous, and capable of driving initiatives from conception to completion.

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