Duty Optimization Supervisor

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Role Overview

The Supervisor of the Duty Drawback Program is responsible for leading and managing all operational and compliance aspects of the company’s duty drawback activities under U.S. Customs and Border Protection (CBP) regulations (19 C.F.R. Part 190). This role ensures accurate claim preparation, documentation integrity, data reconciliation, audit readiness, and maximization of refund opportunities. The Supervisor guides day-to-day processes, oversees analysts or third-party providers, and partners with supply chain, logistics, finance, and legal advisors to ensure program efficiency and full regulatory compliance.

Responsibilities (or Mission)

Program Leadership & Oversight

• Supervise daily operations of the duty drawback program, including eligibility review, claims preparation, submission, and follow-up with CBP.
• Maintain detailed process documentation and continuously improve program workflows and controls.
• Train and mentor team members on drawback regulations, internal controls, and data management procedures.
• Serve as the primary SME for duty drawback requirements, timelines, filing rules, and best practices.

Regulatory Compliance

• Ensure all claims comply with CBP regulations, TFTEA requirements, Richemont policies, and related trade laws.
• Oversee the end-to-end preparation and electronic filing of all duty drawback claims.
• Conduct internal reviews to ensure recordkeeping, data integrity, and audit trail accuracy for drawback merchandise imports/exports.
• Maintain compliance calendars, ensuring timely filing of claims and addressing CBP requests for information.
• Oversee post-summary corrections, documentation corrections, and reconciliations tied to drawback filings.

Data Management & Documentation

• Oversee collection and validation of import/export data and records, including but not limited to, bills of lading, commercial invoices, 7501/3461/214 forms, and inventory movement documents.
• Lead cross-functional data mapping efforts across ERP, TMS, and brokerage systems to ensure accurate claim calculations.
• Review drawback calculations and claims for completeness and regulatory compliance.

Cross-Functional Collaboration

• Partner with logistics, operations, and finance teams to ensure documentation flow and claim eligibility.
• Coordinate with customs brokers, external consultants, and legal advisors to support program accuracy and strategic optimization.
• Collaborate with finance to forecast refund amounts and support budgeting and cash-flow reporting.

Continuous Improvement & Strategy

• Monitor regulatory changes, CBP rulings, ACE system updates, and industry best practices.
• Identify opportunities to expand drawback participation, recover additional refunds, or optimize product eligibility under TFTEA.
• Lead or support automation and digitization initiatives, including ACE integrations, analytics dashboards, rules-based validations, and recordkeeping.

Qualifications

• 2 years of experience in U.S. duty drawback and import/export operations.
• Bachelor’s degree in Supply Chain, International Business, Finance, or related field (a plus).
• Strong knowledge of TFTEA drawback regulations and CBP procedures.
• Experience reviewing import and export documentation.
• Proficiency with Excel and data analysis, including VLOOPKUPs, and Pivot Tables.
• Experience with ERP/TMS/customs systems (SAP, Oracle, etc.) (a plus).
• Strong analytical, documentation, and problem-solving skills.
• Excellent communication skills, with the ability to translate regulatory requirements into operational procedures.
• Prior team lead or supervisory experience.
• Licensed Customs Broker (LCB) or working toward the credential (a plus).
• Experience with ACE Portal, drawback software, or customs automation tools.
• Background in high-volume export operations.
• Strong organizational skills with attention to detail.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

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