Customer Service Watchmaking Trainer

Job description

If you are: 

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Passionate about luxury watches and technical training. 

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An excellent communicator with a knack for explaining complex concepts. 

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Organized, detail-oriented, and committed to delivering high-quality results. 

Then you must be the right talent to join our Customer Service team as a CS Watchmaking Trainer! 

 

In this vital role, you will be responsible for delivering top-notch technical training and support for our luxury watch products. This position involves a combination of training delivery, technical support, and collaboration with various departments to ensure the highest standards of service and product knowledge. 

 

Key Responsibilities: 

 

Technical Training (50%): 

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Plan, organize, and conduct technical training sessions for Customer Service watchmakers, external partners, and non-technical boutique staff. 

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Assess and support the development of technical skills, identifying training needs to enhance performance. 

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Develop and revise training materials, including remote training modules and individual training reports. 

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Coordinate and oversee polishing training delivered by the Manufacture expert. 

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Manage training pieces, including inventory control and destruction if necessary. 

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Participate in client events as required. 

Technical Support (50%): 

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Represent the needs of Customer Service and clients in watch novelties follow-up meetings with the Development Department. 

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Contribute to the definition of the CS intervention policy and its communication to the markets. 

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Identify CS spare parts requirements and define bills of material in collaboration with the Bureau Technique. 

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Create and maintain comprehensive technical documentation. 

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Develop specific tools to improve the efficiency and quality of intervention. 

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Serve as the primary technical contact for all markets, providing expert support for watch products. 

The exceptional skills we are looking for: 

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Have previous experience as a watchmaking trainer, with the ability to contribute to product development and provide technical support to markets. 

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Fluency in English and French. 

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Demonstrate excellent interpersonal and communication skills, with the ability to adapt to diverse audiences. 

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Be self-motivated, organized, and results-oriented, with a rigorous and proactive approach. 

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Exhibit a strong client focus. 

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Be an excellent team player with experience in cross-functional projects in an international setting. 

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Possess the ability to thrive in dynamic and evolving environments. 

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Be willing to travel for training delivery and to support CS teams in our markets. 

Still wondering why you should apply? 

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Our friendly, open-minded and talented team looks forward to welcoming additional skills to keep raising the bar 

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Your daily activities will be interesting, challenging and diverse 

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We are passionate about developing our people and you will have access to various trainings 

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No day will be like another! 

  

The Piaget sense of daring, shared joy and freedom, means that we will always strive to go further! If you want to become a part of it do not hesitate to apply!