Deputy Boutique Manager

Job description

DEPUTY BOUTIQUE MANAGER 

 

HOW ARE YOU MAKING AN IMPACT? 

YOU SUPPORT THE BOUTIQUE MANAGER IN ACHIEVING SUSTAINABLE BUSINESS AMBITIONS BY ENSURING EXCELLENT BOUTIQUE OPERATIONS AND SUPPORTING IN THE BOUTIQUE MANAGER RESONSIBILITIES.

 

WHAT ARE YOUR KEY RESPONSIBILITIES?

 

 

SUPPORT ACHIEVING SUSTAINABLE BUSINESS AMBITIONS:

 

Commercial target:

·  Sales performance and growth: Partner with the Manager to ensure boutique objectives achievements (turnover, clients portfolio development…), maintaining a strong presence on the sales floor
·  Boutique action plan: Understand the boutique KPIs and follow related action plans defined by Boutique Management
·  Maison representation and advocacy:  Represent Jaeger-LeCoultre as a brand ambassador within the local community, building relationships and enhancing brand visibility through strategic partnerships and events.
·  Individual performance: Achieve individual targets

 

Operational excellence:

·  Compliance and risk management : together with the Boutique Manager, ensure compliance with Group’s policies & Maison’s commercial rules. Guarantee that retail procedures are respected (selling, customer services, stock management, security…). Ensure all team is aware about latest procedures and tools capabilities. Support the Boutique Manager in preparing for internal and external audits. Ensure all documentation is accurate and available
·  Safety and security:  Oversee the safety and security of the team, inventory, and premises, implementing and maintaining robust security protocols
·  Boutique Operations: Managing the day-to-day operations, ensuring that the store meets the brand's standards of excellence
·  Inventory management : Manage inventory levels, ensuring optimal stock availability while minimizing losses and discrepancies.
·  Client advising : Confidently handle sales transactions, including processing payments, handling returns

 

 

TRANSMIT YOUR PASSION

 

·  Inspire and motivate: Work with the Manager to retain a motivated, high performing team. If relevant, manage operation team. Cultivate a positive and collaborative work environment that fosters team morale, passion, and productivity.
·  Scheduling and resource optimization:  Organize boutique team roaster to optimize staffing levels and ensure exceptional client service . Identify and share recruitment needs to local management. Effectively integrate new team members.
·  Training and expertise : Provide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications
·  Client advising : Present and demonstrate timepieces with passion and expertise, highlighting their unique features, craftsmanship, and heritage. Stay up to date on industry trends, competitor activities, and new product launches
·  Team collaboration : Support and assist colleagues as needed

 

 

CULTIVATE LASTING CLIENT RELATIONSHIPS

 

·  Client advising: Demonstrate leadership by playing an active role inside and outside the boutique through hosting clients and ensure best personalized client experience is provided. Proactively engage with clients entering the boutique, providing a warm and welcoming atmosphere. Identify client needs and preferences through active listening and thoughtful questioning Develop and maintain strong, lasting relationships with clients through personalized communication and follow-up
·  Elevate the client journey : Ensure the boutique environment is meticulously maintained to provide a welcoming and luxurious experience for all clients. Coordinate omni-channel activities to ensure a seamless client journey.
·  Client relationship management: Collaborate with the Boutique Manager to Implement and manage CRM strategies to cultivate and expand the boutique's client database, driving repeat business and brand loyalty. Ensure proper execution of the clienteling strategy within the boutique team.
·  Personalized service:  Empower the team to provide personalized and attentive service, anticipating client needs and exceeding expectations.
·  Customer service excellence : Provide the best customer service-related activities, ensuring prompt and effective resolution of client inquiries and concerns. Provide support for complex customer service issues, managing escalation when needed.

 

 

WHAT ARE YOUR DRIVERS?

 

·  Result-oriented and demanding
·  Self-driven and can act in a low pace environment
·  Curious
·  Humble
·  Passionate
·  Proper sense of luxury and pay attention to details and excellence
·  Passionate about creating exceptional client experiences and fostering a culture of hospitality.
·  Strong team player, empathetic
·  Strong organizational and problem-solving skills

 

 

WHAT DO YOU BRING TO THE TEAM?

 

·  Proven experience in luxury retail management, preferably in the watch or jewellery industry
·  Excellent leadership and team management abilities
·  Excellent communication, interpersonal, and presentation skills
·  Fluency in English