Customer Service Project Coordinator

Job description

MAIN PURPOSE

Regional Project Team is leading and coordinating the overall direction, implementation, execution, control & completion of projects in the domain of Richemont Customer Service Japan, while ensuring consistency with the Group strategy. This position is responsible for providing administrative and operational support to the Regional Project Team in Japan (including Osaka and Boutiques teams)

 

Assignment ：

 

Project coordination:

 

·  Support Regional Project Manager for Projects related to: 5S (platform refresh, layout changes), sustainability, security, health& safety, process improvement topics
·  Assist documentation of manual and presentation
·  Accompany teams through change management

 

Administrative work:

 

·  Handle and processing invoices with accuracy and efficiency while ensuring compliance with company policies
·  Manage documents (sharepoint, scanning) 

 

Office Management:

 

·  Handle visitors (internal and external) and phone calls
·  Oversee all activities related to house-keeping (stationary, cleaning, plant maintenance, disposals, internal post) with support of other departments when required
·  Support staff inquiries related to Office Management

 

Qualification ：

·  Administrative, operation or facility work/on-site experience at least for 3 years
·  Proficient Japanese, good English would be appreciated
·  Good team player
·  Very well-organized and able to multi-task, prioritize and work independently
·  Good communication skill to work with vendors and other departments
·  Good computer skills for MS Office, MS Excel, SAP