Customer Service Officer

Job description

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

MAIN PURPOSE

Provide quality and efficient customer service to drive customer loyalty

        Key result area 1: Client Relations

·  With the mind of client centric, to provide support in leading to client satisfaction.
·  To analyse customer need and address for appropriate solution as per the specific client context. 
·  To offer service in qualitative manner

Key result area 2:  Quality Customer Services
·  To be able to communicate with all levels within the luxury Maison
·  To implement Customer Service policies
·  To align service improvement process

Key result area 3: Service Performance Indicator
·  To aim excellence service for both local and overseas clients.
·  To drive for operations efficiency to meet the commitment with clients.

 

             Key result area  4: Projects

·  To deliver ad hoc projects
·  To liaise with all levels in meeting schedules in an organized approach.
·  To support office administration

 

JOB PROFILE

·  Education: University graduates or equivalent
·  Experience: 4-6 years Customer Service experience
·  Skills required :
·  Strong communication skill;
·  Good computer skill (MS office and Presentation),
·  Good language proficiency in English, and
·  Basic knowledge in report analysis.
·  Behavioral competencies:
·  Attentive, Detailed minded and Strong client centric mindset
·  Be proactive in offering appropriate solution
·  Adaptability in changing context
·  Independent with open-minded spirit.
·  Be passionate in delivery of quality service
·  Good team player 
·  Luxury Industry Experience is preferred

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