Boutique Manager

Job description

Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian “bottega” of the Renaissance times.

The Maison’s unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamourous and contemporary.

The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition.

Your Mission

• Strategic Leadership & Business Growth: Drive and exceed ambitious sales targets and KPIs, ensuring robust profitability and market share growth. Develop and execute strategic business plans, analyzing market trends and competition to identify new opportunities. Manage boutique budgets, expenses, and inventory levels with meticulous attention to detail.
• Operational Excellence & Brand Guardianship: Oversee all front and back-office operations, ensuring seamless efficiency and adherence to all company policies and procedures. Uphold Buccellati's iconic brand image and identity, collaborating with the Visual Merchandising Team to maintain impeccable store standards. Ensure compliance with all operational guidelines and maintain the boutique to the highest standards.
• Exceptional Client Experience & CRM: Cultivate an environment where every client receives unparalleled service, deep product knowledge, and a truly bespoke experience. Act as a true Brand Ambassador, representing Buccellati with grace and expertise at all events and interactions. Build and nurture strong client relationships, driving loyalty and expanding our valuable customer database through effective CRM strategies.
• Team Leadership & Development: Inspire, motivate, and coach a high-performing team, fostering a collaborative and engaging work environment. Define clear objectives, provide ongoing guidance, and conduct performance reviews to empower individual and collective growth. Lead by example, instilling a strong team spirit and a shared commitment to the Maison's vision.

Job Profile

• Proven leadership experience, preferably within the luxury jewelry or watchmaking sector.
• Exceptional managerial skills with a proactive, target-oriented, and organized approach.
• Outstanding interpersonal and communication skills, capable of engaging with VIP clients and fostering strong team dynamics.
• A deep understanding of luxury customer service needs and the ability to build lasting client relationships.
• Strong business acumen, with a focus on sales achievement, budget management, and operational efficiency.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Fluency in Arabic and English is essential.
• Ability to thrive in a fast-paced, dynamic retail environment, demonstrating strong attention to detail and the capacity to manage multiple tasks with precision.
• A self-starter with a collaborative, team-player mindset.