Assistant Store Manager - Madrid Serrano

Job description

Assistant Store Manager

 

A Chloé assistant store manager is an ambassador of the maison, in charge of welcoming every guest into the Chloé family.

He/she supports the store manager in leading the team and supervising boutique operations to ensure successful business; he/she acts as the boutique leader in the absence of the store manager.

 

A Chloé assistant store manager is:

· 
A client champion

·  Leads the team to initiate and develop long-term relationships with clients
·  Monitors CRM targets for boutique and per stylists and helps the team to reach them
·  Ensures a proper use by all team members of available CRM tools and reports, and follows-up on individual CRM tasks completion
·  Supervises client database with consistent follow up of staff client books
·  Coordinates contact campaigns, gifting campaigns and other clients’ activations
· 
An omnichannel business promoter

·  Leads by example and supervises sales on the floor to improve business performance and customer service
·  Ensures full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance
·  Assists Store Manager in analyzing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with maison strategy
·  Motivates the team in reaching boutique and individual targets and systematically follows up with each team member
·  Actively participates in commercial activities and proactively proposes new ideas to improve business
·  Is aware of local trading environment and competitors’ activities
· 
A team leader

·  Organizes energizing team briefings and ensures consistently high level of motivation
·  Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings
·  Shadows sales on the floor to coach the team and identify further individual training needs
·  Supports recruitment and induction of team
·  Leads by exemplarity, ensures good team spirit and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
·  Is an active member of assistant store managers community: shares best practices, asks, provides support
· 
An operations excellence supervisor

·  Supervises impeccable boutique environment and teams grooming at any time of the day
·  Proactively liaises with team and management to suggest improvements in operations, processes or more globally on boutique environment
·  Ensures implementation of all guidelines related to store and BOH management and sustainability
·  Supervises all stock management related tasks
·  Oversees compliance of established Richemont policies and standards

We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.

Richemont is an equal employer