Assistant Boutique Manager

Job description

  

WHO ARE WE?

A high jewelry Maison who promotes exceptional know-hows in an enchanting creative, poetic and culture background environment!
Our Maison is looking for men and women with multiple talents to contribute to developing and transmitting their expertise with care and no compromise.
By joining us, you will be surrounded by experts with a passion and will contribute to various different projects allowing our Maison to regularly reinvent itself.

WE RECRUIT

The job holder will be based in a boutique in Dubai to assist in developing the turnover of the boutique, meeting the expectations of image and service, ensuring excellence in boutique operations, audit and performance, while maintaining a team spirit in accordance with the Maison values.

KEY RESPONSIBILITIES

Sales & Performance:

·  Attends clients and assists team members to carry presentations and go through selling process
·  Assists the Boutique Manager to reach the boutique sales target assigned by the retail management and manages in person all stages of the sale when necessary
·  Organizes weekly and monthly individual appraisals based on the breakdown of the boutique target per SA and the follow-up of the individual KPI performances
·  Masters boutique KPI understanding, analysis and monitoring
·  Monitors the implementation of selling ceremony and respects of the step to maximize the Mystery Shopping score

 

Team Management & People Development:

 

·  Sets up and actively participates in daily, weekly and monthly team briefings detailing activity, target achievement and training
·  Organizes team shifts and monitoring attendance along with punctuality in order to optimize performance and balance in the boutique
·  Participates in the development and the recruitment of the team (or providing advice in consultation) and integration and training of new salespersons in the field
·  Is responsible for of the integration and training of new comers through the Induction steps of Richemont and VCA via the Green Box project
·  Monitors theteam’sparticipation in trainings with Retail Management, Marketing, CRM and Richemont
·  Ensures the day-to-day management, training, coaching and motivation of the boutique team
·  Ensures that all boutique team members represent the Maison by wearing the appropriate uniform and being groomed as per the company policy
·  Overseeing the safety of goods and people

 

Boutique Operations:

 

·  Masters the process of opening, closing and running the boutique
·  Implements group, Maison and boutique policies, procedures and guidelines
·  Active and responsible participant in the boutique audits to maximize score and consistency
·  Is responsible for the back office and administration of the boutique
·  Ensures the execution and delivery in time of all boutique reports and legal requests (Mall passes, police permits etc.)
·  Ensures that all documentation is accessible and organized for Audit and Control purposes and that all documentation is in adherence to thecompany’spolicies and procedures
·  Oversees the boutique expenses and communicates with Retail Management on the matter

 

Stock:

 

·  Compliance with procedures and with legal, fiscal and customs regulations
·  Assist with weekly, monthly and yearly stock takes and the tagging of merchandise
·  Ensures the perfect conditioning and respectful manipulation of the stock

 

After Sales Service:

 

·  Assist clients with their returns and queries ensuring that brand image is enhanced and client expectations are met
·  Respects After Sales Service golden rules and procedures
·  Thrives to satisfy the client with the best After Sales Service experience

 

Client Relationships:

 

·  Ensures the highest level of data capture in the boutique
·  Maximizes the creation of prospect profiles in the database
·  Build client database by acquiring new customers as well as enhancing relationships with current clients

 

Ambassador:

 

·  Communicates with the highest level of respect to all levels in the Maison
·  Learns about the creations universe and focuses on the heart of the Maison: High Jewelry
·  Represents the exclusive and luxury image of the Maison, in grooming along as in behavior
·  Acts as a coach and assist the colleagues in operations, sales and training
·  Be an example and mentor for the rest of the team

 

YOUR PROFILE

·  7 to 10 years experience in retail
·  Previous management experience is preferred
·  Jewelry experience is preferred
·  Arabic language is preferred but not a must
·  Client/sales oriented
·  Positive attitude / conflict free / team worker                                                                 

 

Type of Position:

 

·  Permanant

 

Work Location:

 

·  United Arab Emirates - Dubai