Assistant Boutique Manager

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

HOW WILL YOU MAKE AN IMPACT?
 

1) CLIENT ADVISORS PERFORMANCE ANIMATION

- Set and communicate individual monthly Client Advisor Sales Targets

- Schedule and prepare Monthly 1:1 meetings with each Client Advisor to communicate on achievements and address areas for improvement

- Schedule, prepare and track Monthly Chez Cartier Conversations with each Client Advisor to observe interactions with clients and deliver on-the-spot coaching.

2) TEAM LEADERSHIP

- Team Culture: cultivate excellence, continuous improvement, empowerment, celebrate successes and ensure team well-being.

- Floor Leadership: schedule and maintain regular Floor Leadership duties to be close to the team and clients

- Team Management: recruit, develop and inspire a high-performing client-centric team

Team Development: identify team skills, define learning development priorities and ensure relevant training is scheduled and completed

- Promote Chez Cartier principles

- Lead and coach Sales Managers & Operations Manager, and High Jewellery Sales Experts when applicable.

3) BRAND IMAGE & AMBASSADORSHIP

- Ensure boutique meets standards for brand image by impeccable displays and boutique maintenance

- Drive excellence for boutique team wardrobe & grooming standards

- Ensure boutique hospitality standards and communicated and implemented

4) CLIENT ENGAGEMENT

- Monitor and promote relevant client data capture by each Client Advisor

- Ensure highest level of CS client satisfaction and promote opportunities for CS to Sales conversion.

- Oversee definition of client engagement plans with each Client Advisor and ensure clienteling activities are completed

- Ensure timely follow-up and appropriate assignment of all client complaints

#Richemont #WeCraftTheFuture