Warranty analyst (F/M)

Job description

Company

AUTOMOBILE DACIA SA

Job Description

Analistul garantie este specialistul care da sau refuza acceptul de plata al
facturilor trimise din reteaua Renault.

Descriere post:
-Tratarea in spiritul regulilor de garantie a facturilor oprite de aplicatiile specifice.
-Asigura încadrarea tarii client in obiectivele trasate de Serviciul Central de Garantie
-Asigura respectarea drepturilor la garantie ale clientului
-Controleaza costurile implicate in Garantie respectind drepturile legale si firesti ale clientilor a analizeze
informatiile culese in cadrul procesului de tratare a cererilor de garantie, sa propuna un plan de actiune care sa
contribuie la un bun control al elementelor de risc.
-Explicarea motivului pentru care o piesa sau operatie nu a fost validata
-Urmarirea recurentelor de proasta codificare a operatiilor pentru a orienta prin intermediul responsabilului de
formare pregatirea personalului din garaj afectat.

Profil cautat:
1. Studii superioare
2. Limba Germana - nivel avansat; Limba engleza – nivel intermediar
3. Cunoasterea MS Office (Microsoft Outlook, Excel avansat, Power Point, Sharepoint); R-Force
4. Abilitati de organizare, orientare spre detaliu, usurinta in invatarea si utilizarea aplicatiilor specifice
5. Spirit de echipa, adaptabilitate si dorinta de a asimila cunostinte specifice si/sau transverse in echipa

Toate candidaturile vor fi luate in considerare indiferent de nationalitate, gen, dizabilitate, varsta, rasa, culoare, religie, stare de graviditate, identitate de gen sau orientare sexuala.

Job Family

After Sales

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