Techliner(F/M)

Job description

Company

AUTOMOBILE DACIA SA

Job Description

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Postul de Techliner (F/M) face parte din UET TECHLINE EUROPE FRANCE 1 < SERV. TECHNICAL ASSISTANCE TO THE NETWORK < DIR. PROCUREMENT& AFTER SALES BS din cadrul DIR. GLOBAL BUSINESS SERVICES ROMANIA

Misiune:

Ofera solutii tehnice retelei de unitati service Renault si Dacia. Ajuta consilierii tehnici din retea la diagnosticarea originii incidentelor tehnice pentru a permite repararea vehiculelor în cele mai bune termene dupa criteriile de calitate ale constructorului si la pretul corect. Contribuie la capitalizarea si partajarea solutiilor pentru ameliorarea performantei platformei Techline.

Responsabilitati:

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Trateaza fisele de incident client (FIC) emise de consilierii tehnici retea (COTECH) din Franta

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Acorda Agremente Tehnice pentru inlocuirea de piese aflate sub control

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Valideaza din punct de vedere tehnic cererile de schimbare a pieselor

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Analizeaza informatiile culese in cadrul procesului de tratare a FIC-urilor si propune un plan de actiune care sa contribuie la un bun control al elementelor de risc

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Reactualizeaza permanent cunostintele sale tehnice

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Propune si aplica actiuni de ameliorare a activitatii

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Profil:

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Studii superioare tehnice (experiența pe partea de service/diagnosticare constituie un avantaj)

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Competente lingvistice:  limba franceza nivel avansat (scris si verbal)

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Cunoașterea sistemelor de pe un vehicul modern si a proceselor de reparație

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Capacitate de analiza, sinteza, atentie la detalii

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Orientarea catre client si rezultat

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Toate candidaturile vor fi luate in considerare indiferent de nationalitate, gen, dizabilitate, varsta, rasa, culoare, religie, stare de graviditate, identitate de gen sau orientare sexuala.

Job Family

After Sales

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