Officer

Job description

Company

RNTBCI PL

Job Description

Responsibilities:

·  Provide first level contact and communicate resolutions to employee queries / issues through Telephone, Tickets, Email support channels.
·  Properly escalate unresolved questions to the next level of support
·  Track٫ route and redirect problems to correct resources
·  Update employee data and generate activity reports
·  Walk employees through problem-solving process
·  Provide inputs to review and update the policy, process documents
·  Follow up with clients٫ provide feedback and see problems through to resolution
·  Use excellent customer service skills to exceed employees’ expectations
·  Ensure proper recording٫ documentation٫ and closure of issues
·  Recommended procedure modifications or improvements as needed
·  Preserve and grow your knowledge of help desk systems٫ products٫ and services

Job Family

Human Resources

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