Analist Servicii Client (F/M)

Job description

Company

AUTOMOBILE DACIA SA

Job Description

Postul de "Analist Servicii Client" este deschis in Departamentul Vocea Clientului in cadrul Directiei Comerciale.

Responsabilitati:

· 
Ofera raspunsuri concrete si solutii pertinente cererilor clientilor / prospectilor Dacia, Renault si Nissan, pentru fidelizarea acestora si a celor care au achizitionat vehicule noi, vehicule de ocazie si piese de schimb din reteaua autorizata, cu scopul de a dezvolta o legatura directa si puternica intre Grupul Renault Romania si clientii sai.

· 
Transmite raspunsuri comerciale pertinente la toate cererile clientilor / prospectilor (cereri de informatii, reclamatii, sugestii, etc.) Dacia, Renault si Nissan, in scopul asigurarii satisfactiei clientilor si imbunatatirii imaginii de marca.

Profil candidat:

· 
Studii superioare tehnice / economice;

· 
Limba engleza - nivel intermediar;

· 
Bune cunostinte de operare PC: MS Office;

· 
Persoana organizata, riguroasa, cu capacitate de anticipare si prioritizare;

· 
Excelente abilitati de comunicare si relationare;

· 
Capacitate de analiza/sinteza, autonomie;

· 
capacitate de a lucra in echipa si in transvers;

· 
Capacitate de gestionare a timpului de lucru.

T o ate  candidaturile vor fi luate in considerare indiferent de nationalitate, gen, dizabilitate, varsta, rasa, culoare, religie, stare de graviditate, identitate de gen sau orientare sexuala.

Job Family

After Sales

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