Network Operations Center (NOC) Specialist

Job description

Network Operations Center (NOC) Specialist

Procter & Gamble is seeking a skilled Network Specialist for the Network Operations Center for their global enterprise network. Interested professionals should be motivated by advanced technologies, be a catalyst for change, and have vision for identifying and aligning technology solutions to help support business opportunities.

Qualified candidates should have 3+ years of network operational experience, working across wide range of telecommunication technologies and services including; LAN, WAN, Security, wireless, remote access, load balancing, and cloud connectivity. The candidates must also exhibit strong professional skills including communications, self-motivated, adaptable and dependable. This is a full time position based in Warsaw.

Essential Responsibilities

· Key functions include incident management, event management, and service management with a focus on service restoration, sustainability, and proactive service improvement.

· Provide 24x7x365 Network Operations support in a follow the sun NOC.

· Provide Second Level Network Incident Management in the NOC; with a primary focus on service restoration.

· Participate in Crisis Team conference calls, able to identify required resources beyond telecommunications.

· Implement repeatable move, add, changes for LAN, WAN, Security, wireless, remote access, load balancing, and cloud connectivity.

· Employs production monitoring tools to ensure that all systems are running and available.

· Ensures effective communication to internal customers.

Desired profile

Qualifications :

Desired Characteristics

· Strong customer service skills. Good temperament, ability to manage stressful situations. Ability to provide customer-facing support in a professional manner.

· Competent in using Microsoft Office suite for effective collaboration and communications

· Strong analytical skills, able to leverage complex data to identify opportunities, recognize problems, and draw logical conclusions.

· Ability to produce and present technical information to both technical and non-technical personnel

· Team work; establish and maintain effective and appropriate working relationships with those contacted during the course of the work day.

· Available to work weekends and holidays to support 24x7x365 coverage - per agreed weekend coverage roster.

Technical Competencies and Experience

· Certifications Preferred: Network +, CCNA

· A minimum of 3 years experience working with a TCP/IP network

· Knowledge of Carrier Services – WAN Circuits, MPLS, VPNS, VRFs, DWDM, Frame Relay, Point to Point, OCx, DS3, E/T1s

· Knowledge of networking infrastructure suppliers and service offerings including; Cisco, Viptela, F5 Networks, Aruba, Juniper, Checkpoint, Palo Alto, Riverbed, Zscaler, Sonus, and Avaya.

· Experience with monitoring applications such as CA Spectrum, EMC Smarts, etc

· Expertise with the following operating systems; Cisco IOS/NXOS, Linux, Unix, Microsoft

· Familiarity with IT governance standards and compliance including ITIL, PCI, and SOC

· Experience with network load balancers and firewalls a plus.

Qualification Requirements

· Associate's Degree in Information Systems, Information Technology (IT), Computer Science, Engineering, or other technical/IT field, OR in lieu of a college at least 3+ year relevant experience

· Legal authorization to work in the applied country location is required. Procter and Gamble will not sponsor individuals for employment visas, now or in the future, for this job.

· Must be willing to work from a Procter and Gamble office location