IT Manager – Network Engineer L2

Job description

As an IT Network Engineer L2, you will contribute to the business by protecting the reliability and resiliency of P&G’s network infrastructure via Event Management, Incident Management, Change Management, Request Fulfilment, and Continuous Process Improvements. The role is part of the dynamic and growing 24x7 Network Operations Center (NOC) and is based in the Manila NOC hub. You will be immersed in a wide range of network infrastructure technologies, and work with diverse teams within P&G and external partners and service providers.

Your Team

The IT Network Engineer L2, reports to a Senior IT Manager / NOC Team Lead based in Manila, Philippines, which is one of P&G’s IT strategic locations. Situated in Cincinnati and Manila, the NOC team is highly diverse and technically adept, covering 24x7x365 support for all P&G sites around the world. NOC is part of the Global Network Infrastructure team, providing several services and solutions from engineering, project delivery, architecture, analytics and supplier governance.

What Success Looks Like

·  Deliver NOC’s IT Operational Excellence metrics and targets in, Incident, Change, Request Fulfilment and Event Management
·  Build value and deliver NOC maturity initiatives via process improvements, automation, tools integration, and organization building
·  Continuously build and develop personal and team capabilities and proficiency

Responsibilities of the Role

·  Performs NOC Core Operations via 24x7x365 follow the sun model, focusing on service restoration, client engagements, and proactive service improvements
·  Participates and at times leads Crisis Team conference calls, able to drive solutions with multiple IT Operations teams
·  Implements repeatable move, add, changes for LAN, WAN and WLAN
·  Employs monitoring tools to ensure that all systems are running and available
·  Ensures effective communication to internal customers and external partners
·  Creates knowledge-based documentations and deliver training to NOC staff and internal customers
·  Initiates, drives and delivers continuous improvements

Job Qualifications

· 
Bachelor’s Degree in Information Systems, Information Technology (IT), Computer Science, Engineering, or other technical/IT field, OR in lieu of a college at least 5+ year relevant experience, with preferred Network certifications (CCNA, CCNP)

· 
Minimum 3 years of experience in IT Operations and/or IT Service Managements

· 
Knowledge and experience on Routing Protocols (BGP, EIGRP, OSPF) and Switching Protocols (VLAN, STP, VSS, HSRP), Wireless Technology Concepts (Channels, Frequencies, DCA, RRM, Authentication) and IP Services (DNS, DHCP, IPAM, SNMP)

· 
Knowledge and experience on network infrastructure suppliers and service offerings such as Cisco (Routers, Switches, Firewalls), Viptela and Zscaler

· 
Available to work a shift that includes a weekend day, including some holidays to support 24x7x365 coverage

· 
Strong communications and customer service skills, with ability to work in stressful situations and provide customer-facing support in a professional manner

· 
Strong analytical skills, able to breakdown complex data to find opportunities, recognize problems, draw logical conclusions, and drive continuous improvements

· 
Ability to produce, communicate and present technical information to both technical and non-technical personnel

Job Schedule
Full time

Job Number
R000096642

Job Segmentation
Experienced Professionals (Job Segmentation)