Executive Advisor, IT Service Delivery Manager

Job description

Job Description

 

Information Technology (IT) at Procter & Gamble is where business, innovation and technology integrate to create a competitive advantage for P&G.  Our mission is clear -- we deliver IT to help P&G win with the over 5 billion consumers we serve worldwide.  Our IT professionals are diverse business leaders who apply IT mastery to deliver game-changing, technology-driven business models and capabilities for our 65 iconic, trusted brands.  From Day 1, you’ll be trusted to dive right in, take the lead, use your initiative, and build billion-dollar brands that help make everyday activities easier and make the world a better place. You’ll be doing meaningful work that takes your career places you never imagined. And you’ll do this in creative workspaces where new ideas flourish and where your technical mastery is recognized and rewarded.

 

The Opportunity
 

The Executive Advisor, IT Service Delivery Manager is a highly visible role with significant responsibilities and strong development potential. It requires a strong penchant for servant leadership and is best suited to individuals who enjoy creating a delightful experience for others. The advisor roles offer a unique opportunity to interact and form relationships with the most senior leaders of P&G. Individuals with high growth/career potential are encouraged to apply for these roles.

 

The candidate for this role will be able to excel in daily interaction with top officers in the company and their executive assistants.

This role develops skills dealing with senior executive offices and knowledge of P&G business operations at the highest levels.

This role is based in the Cincinnati General Offices with occasional daily work at the Mason Business Center and Winton Hill Business Center and occasional business travel in support of the Global Leadership Council globally.

Job Responsibilities

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Working directly with senior leaders and their executive assistants with quiet confidence.

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Providing basic IT trouble shooting and support and assist executive leadership with new technology.

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Identify opportunities and solutions to assist executive offices and lead teams to improve their business processes.

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Ability to provide root cause analysis for system wide issues and engage appropriate solution and system to owners to resolve.

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  Ability to provide deskside support to users as needed.

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  Conduct risk and information security assessment and annual updates to the corporate IT architecture application database.

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IT service management responsibilities including managing and evolving team-specific tools in a variety of software systems including ServiceNow, Office 365, Workday, Concur, team dashboards, and analytics.

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Providing feedback to key business and IT services, as well as communications to executives and their assistants (announcements, system outages, upgrades, etc)

The Value of a P&G Career

 

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Ongoing coaching and career development – you will work with passionate people and have access to best-in-class training through our P&G Leadership Academy as well as day-to-day mentoring from your manager.

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We provide a market-competitive salary benchmarked against the finest companies, so you'll be able to spend your generous vacation time doing more of the things you love with the people you love.

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We offer a suite of benefits, including but not limited to: flexible working arrangements, generous paid vacation increasing with service, generous parental leave policies, group life insurance, health insurance, and dedicated support to help you find the right child care or elder care

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Additional perks include discounted P&G products from our company shops and a discount platform offering you unbeatable savings on everything from groceries to exotic holidays.

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What's more, your financial package might include things like interest-free loans, a tax-advantageous share purchase plan, a contributory pension plan, and financial education and advisement on topics including purchasing real estate and generating wealth

Job Qualifications

Required

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​Bachelor’s/associate degree in relevant field

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Technical ability with a variety of software platforms (Microsoft Teams, WebEx, Concur, Workday) and a variety of computers systems (PC, Mac, Tablet)

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Provide basic IT trouble shooting and support and ability to quickly learn new technology.

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Personal passion for consumer technology, especially in rapidly evolving areas (mobility, video, devices)

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Client and/or executive management experience in IT meeting and computer solution services.

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Emotional Intelligence/Working Collaboratively: Proficiency to interact with senior leaders and their executive assistants with quiet confidence including the ability to read body language and infer their true needs.

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Interpersonal Skills: Develop the trust to enable more strategic business transformation opportunities. Ability to be graceful under pressure, can empathize and emote with others.

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Very strong written and oral communications skills.

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Ready to travel to the executive’s home within a 50-mile radius of the general office; assist with executive technical help 24X7 on rare occasions

Preferred

· 
Previous support customer service experience

· 
Identify opportunities and solutions to assist executive offices and lead teams to improve their business processes.

· 
Ability to provide root cause analysis for system wide issues and engage appropriate solution and system to owners to resolve.

· 
Systematic problem identification and resolution is core to the work.

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Application Management – service as the application owner for a tool unique to the Board of Directors or Global Leadership Council.

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Ability to work contract issues, interact with the business owner, and manage the vendor.

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Conduct risk and information security assessment and annual updates to the corporate IT architecture application database.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, age, sexual orientation, gender identity and expression, marital status, citizenship, HIV/AIDS status or any other legally protected factor.

Immigration sponsorship is not available for this role. As a general matter, Procter & Gamble does not sponsor candidates for nonimmigrant visas or permanent residency. However, Procter & Gamble may make exceptions on a discretionary basis. Any exceptions would be based on the Company's specific business needs at the time and place of recruitment as well as the particular qualifications of the individual.

Procter & Gamble participates in e-verify as required by law.

Qualified individuals will not be disadvantaged based on being unemployed.

Job Schedule
Full time

Job Number
R000096114

Job Segmentation
Experienced Professionals (Job Segmentation)

Starting Pay / Salary Range
$85,000.00 - $115,000.00 / year