Customer Service Operator

Job description

Who we are ?

We are Pierre Fabre Greece, an affiliate of Pierre Fabre Group . 

Pierre Fabre is the 2nd largest dermo-cosmetics laboratory in the world and the 2nd largest private French pharmaceutical group. 

Pierre Fabre, which has always been based in the Languedoc-Roussillon-Midi-Pyrénées region in southern France, has subsidiaries in 43 countries and distribution agreements in over 130 countries. Pierre Fabre Laboratories employs some 13,000 people worldwide. 

The company's products represent a continuum ranging from prescription drugs, dermo-cosmetics (Avène, Ducray, A-Derma...), to consumer health care (family health care, oral care and natural health) and oncology.

Your mission

With nearly 10,000 employees worldwide, we design and develop innovative solutions that contribute to the well-being of all, from health to beauty, combining the best of medical and naturalness.

We achieve this by cooperating with health care professionals, our long-standing trusted partners, by drawing relentless inspiration from nature; and by placing pharmaceutical ethics at the very heart of our operations.

We focus our research and manufacturing activities in South-West France where our roots lie.

We are proud to belong to a public-interest organization, the Pierre Fabre Foundation, which is dedicated to improving access to high-quality health care and medication in the poorest countries.

We are currently looking for :

Position: Customer Service Operator | Full Time | Permanent Contract

Job Summary
The main responsibility of this position will be to handle all customer service related activities for Pierre Fabre Greece. The ideal candidate will have strong communication skills in Greek & English, both written and verbal, as well as excellent organizational skills. They should also possess good problem-solving abilities, attention to detail, and work well under pressure.

– Job Responsibilities
• Provide assistance on order management process including but not limited to receiving, checking and processing orders.
• Manage returns/recalls according to the Company’s policy.
• Create sales analysis based on requests by the Sales Department.
• Update master data (customers, products etc.) when necessary.
• Assist on any ad hoc projects assigned by the supervisor.
• Participate in meetings organized by the department or other departments as required.

- Potential to enrich role with more Logistics duties, if needed.

Who you are ?

– Job Qualifications

-BSc degree in Business or Logistics (or else) preferred
-At least 2 years in a similar position within a logistics or commercial environment
-Good knowledge of MS Office
-Excellent interpersonal and communication skills (oral and written)

-Team player

-Self-motivated, flexible and reliable
-Fluent in Greek and English, both written and spoken (French could be an added value, too)
-Good understanding of ERP systems. Proficient user of Microsoft Excel.
- Strong organizational and time management skills, ability to multitask

-High level of accuracy and attention to details, and ability to maintain confidentiality at all times.

We are convinced that diversity is a source of fulfillment, social balance and complementarity for our employees, which is why our offers are open to all, without restriction.