Lead Network Service Operations – Triple Play

Job description

about the role

·  Participate in installation, configuration, and maintenance of different triple play servers hardware and software (Encoders, Dish Farm, Middleware, Voice Gateway, Routers, Switches, GPON, IP Call manager, etc.,) hosted in Gated compounds data centers.
·  Responsible for provisioning of  new customers’ solution nodes for Voice, Internet, or TV services, to support service/customers from the backend side.
·  Participate in testing new solutions and features.
·  Responsible for operation of new add-on triple play services (beIN sport encoding solution, OTT, Intercom, WiFi, Cameras, etc.).
·  Participate in maintaining the triple play  Network up-to-date and assure its ability to provide the full bouquet of services and features on both the corporate and consumer sides.
·  Provide technical support for running services & ensure the customer satisfaction.
·  Assess the need for vendors support intervention & follow-up with them regarding any relevant network/systems issues.
·  Permanently on Call support for network/systems emergencies reported by First and second line support for the critical problems.
·  Report network problems in time with clear information to management for proper decision making.
·  Participate in optimizing triple play service among the running compounds to ensure service availability and granting maximum SLA for customers.

about you

Education

·  BSc. Communication Engineering

Experience

·  1-2 years of Experience
·  Very strong experience in IP Networking
·  Solid systems engineering knowledge

skills

·  Very Good written & spoken English
·  Very Good Communication
·  Time Management skills

department

Technology

·  Responsible for Triple Play service operations that includes IPTV, IP Telephony and internet service inside gated compounds and hotels.
·  Participate in implementation, optimization and maintaining the Triple Play back end systems and its integration with the OSS/BSS systems and guarantee high quality service.

contract

Regular