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Offers “Orange”

Expires soon Orange

Coach - Soutien Métier PAI

  • Moka, Mauritius
  • Marketing

Job description

about the role

Training on process to be respected for ticket management .

Responsible for training new hires in the Network Service Team

To take over new training from FBO and cascade to OCF Team

To ensure weekly Ticket audit that correct processes are used

To ensure the technical proficiency of the team members are to the highest level

Raise any concern of quality to the Team's Manager

Participation in weekly FBO SM meeting

Coaching of team members

Update the team on process changes

about you

Degree in Computer Science, Appilication or Beng Telecommunications, Electronics

At Least specialist in OCF team knowing already the processes and products

Min 2 years as Specialist

additional information


Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.