about the role
Training on process to be respected for ticket management .
Responsible for training new hires in the Network Service Team
To take over new training from FBO and cascade to OCF Team
To ensure weekly Ticket audit that correct processes are used
To ensure the technical proficiency of the team members are to the highest level
Raise any concern of quality to the Team's Manager
Participation in weekly FBO SM meeting
Coaching of team members
Update the team on process changes
Degree in Computer Science, Appilication or Beng Telecommunications, Electronics
At Least specialist in OCF team knowing already the processes and products
Min 2 years as Specialist
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.