Telecom Network Provisioning Engineer

Job description

Netflix has been changing the way people watch shows and movies, and we've built a global CDN and backbone, Open Connect , that sets the standard for video delivery.  

We have a global network connecting hundreds of sites and thousands of partners. Inter connecting our studios, offices, internet exchanges, and partners takes technical know-how, the ability to manage complex projects, and excellent communication skills. We are seeking a Network Provisioning Engineer to help scale our CDN, corporate, and studio connectivity.

Your responsibilities will include

·  Managing the installation and turn-up of connectivity; ensure contractual acceptance is met in accordance with vendor MSA including receipt and review of circuit design records and circuit testing results
·  Ensuring circuits are designed to standard (resiliency/redundancy, latency, etc.)
·  Working with various data centers, vendors, internal teams, and partners to troubleshoot connectivity and provide clean handoff for activation 
·  Testing, troubleshooting, and acceptance of all cross connects and telecommunication circuits
·  Identify trends and proactively recommend hardware and fiber augments
·  Providing support for new site builds, moves, and expansions; plan large scale circuit migrations with data center providers, vendors and partners
·  Communicating with Technical Infrastructure Delivery, Business Operations, Logistics, and Network Engineering teams to streamline work of the various stakeholders
·  Working with data center vendors and telecommunication providers to ensure reliable and functional connectivity per Netflix standards
·  Reducing potential risks to upcoming projects timelines, by identifying issues and providing solutions
·  Managing vendor for on time delivery of services, escalate issues to account teams as appropriate and manage expectations of customers both internal and external on a periodic basis
·  Conducting regularly scheduled audits of all connectivity to ensure accurate inventory and invoicing

You will be successful in this role if you

·  Thrive and enjoy working in a high performance, fast-paced environment.
·  Possess a fierce attention to detail with the ability to manage multiple circuit installations concurrently.
·  Are an effective collaborator with excellent communication skills; able to articulate complex ideas in a direct, concise way.
·  Can develop and seek process improvements and strategies to further automate and streamline provisioning workflows.
·  Are comfortable with not being onsite doing the actual work, but instead, planning and documenting the work to be executed by remote hand partners.
·  Possess the ability to troubleshoot issues remotely -- coordinating and communicating with remote hands, vendors, and other teams to quickly isolate and remediate installation issues.

Requirements

·  Team player with the ability to build peer, and external relationships.
·  Support a global organization; able to time shift to lead or support projects executed in other time zones.
·  In-depth understanding of dark fiber, wavelength, DIA, 
·  Understand the usage of patch panels, fiber optic connectors, optic types and form factors
·  Excellent written and verbal communications skills, able to provide detailed instructions for contemporaries to follow and execute
·  Extensive knowledge of the telecommunications carrier and data center industry 
·  Ability to travel when required (Occasional)
·  Ability to manage high volume of orders
·  Ability to participate in team on-call
·  Ability to solve order issues and handle escalations