Waiter - Melià Milano

Job description

Mission: Responsible for providing appropriate and courteous service. Complies at all times with quality standards and pays special attention to customer service, ensuring that food and beverages are presented correctly before being delivered to customers in order to ensure the satisfaction of guests and customers, and earn their recognition and preference for hotel services.

What will you be doing?
* Detailed knowledge of the menu and being able to articulate enthusiastically.
* Know the steps of service as outlined in the service manual.
* Make guests feel comfortable and enhance the guest experience.
* Inform guests of specials and menu changes.
* Anticipate guests’ needs and exceed their expectations.
* Supervise the clearing of tables and mise-en-place necessary for the next course.
* Monitor and observe guests' dining experience.
* Ensure guests are satisfied with the food and service.
* Respond promptly and courteously to any requests.


What are we looking for?
* Fluent in Italian and knowledge of English.
* Friendly, outgoing, and positive.
* Enjoy being part of a team.
* Previous experience in the same position in hotels of similar category.
* Excellent organizational skills and ability to find solutions.
* A genuine passion for customer service and a sparkling personality.
* Great communication skills, desire to develop and progress in your role.
* Flexibility and enthusiasm are key for this position.

Desired profile

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About Meliá Hotels International

At Meliá, we pride ourselves on being a community of Very Inspiring People.

Our team consists of dedicated professionals who are committed to transforming everyday experiences into extraordinary moments. Whether you are just starting your career or an experienced expert, each member brings unique talents and perspectives that contribute to our vibrant culture.

Working at Meliá is not just a job; it’s an opportunity for continuous personal and professional growth. We believe in nurturing potential and empowering our employees to shape their futures in a dynamic and supportive environment. With a focus on innovation and excellence, we invite you to join us in creating memorable experiences for our guests, while also embarking on your own journey of discovery and achievement.