Maintenance Technician - Melia Orlando

Job description

Maintenance Technician
Report to: Chief of Engineering

Meliá Orlando Celebration Hotel
Celebration, Florida
 “The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
In a company as large as your world, all that is missing is YOU.
Essential Duties:
* Perform repairs and maintenance for assigned area such as the interior/exterior of buildings, hotel suites, laundry facilities, kitchen equipment, lighting, heating, air conditioning (HVAC), ventilation and water treatment systems and swimming pool.
* Carry out regular maintenance to each of the Guest Rooms and record action taken in work order system (EISI)
* Report all unsafe conditions or malfunctioning equipment to supervisor
* Secured all inventory and assets of hotel, this includes but not limited to tools, equipment’s, furniture, televisions, telephones etc.
* Responsible of ensure inventory is up to par as per department and hotel policy and procedures.  Inform management of any shortages or low inventory.
* Respond in a prompt manner to all guest questions, complaints and/or requests to ensure guest satisfaction.
* All record keeping must be neat, legible, filed in chronological order and be available for inspection.
* Ensure any work undertaken, can be complete, the same day, so the room is saleable.
* Refurbish furniture and fixtures within guest suites such as cabinets, tables, chairs, doors, counters.  Paint and finish furniture and fixtures in guest suites if needed.
* If a room is found to be in a condition, which would prevent it being sold, this must be reported, immediately, to Housekeeping and Reception Managers.
* To respect any confidential information received regarding guests, staff and management.
* Anticipate guests’ needs, respond promptly and acknowledge guests even when busy.
* Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
* Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
* Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
* Be up-to-date with all Hotel features and local attractions/activities to respond accurately to any guest inquiry.
* May perform other duties as needed.
* Ability to diagnose HVAC problems to determine if issue can be resolved before onsite HVAC tech is available.


General Duties:
* Know your work schedule and follow it with a high degree of reliability.
* Promote and apply teamwork skills at all times.
* Maintain a clean, neat, and orderly work area.
* Utilize protective equipment, when applicable.
* Promote the hotel through goodwill, courtesy, and a positive attitude.
* Continue to learn and grow in your position.
* Comply with hotel policies, procedures, uniform and grooming standards.


**This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job.  EEO/M/F/D/V

Minimum Requirements:
* Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays 
* Must be able to read, write and speak English. Other languages preferred. 
* Ability to understand guests' service needs. 
* Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given period of time. 
* Ability to focus on details. 
* Ability to work cohesively with co-workers as part of a team.


**Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.

Desired profile

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About Meliá Hotels International

At Meliá, we pride ourselves on being a community of Very Inspiring People.

Our team consists of dedicated professionals who are committed to transforming everyday experiences into extraordinary moments. Whether you are just starting your career or an experienced expert, each member brings unique talents and perspectives that contribute to our vibrant culture.

Working at Meliá is not just a job; it’s an opportunity for continuous personal and professional growth. We believe in nurturing potential and empowering our employees to shape their futures in a dynamic and supportive environment. With a focus on innovation and excellence, we invite you to join us in creating memorable experiences for our guests, while also embarking on your own journey of discovery and achievement.