Stage Guest Experience - Palazzo Cordusio Gran Melia Hotel

Job description

Mission: the intern actively participates, under the guidance of the guest experience team, to ensure an excellent experience to the guests.

What will you be doing? 


* Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.
* Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
* Manage the guests’ digital experience, according to the global strategy. 
* Manage customer incidents, following the established protocols.
* Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
* Verify material orders following the set product guidelines, for better optimisation of economic resources.
* Be knowledgeable of the personal protective equipment and use it correctly.
* Be knowledgeable of the methods, work procedures and risks inherent to their activity.


What are we looking for? 

Education: University degree, preferably Tourism or Hospitality, Marketing or similar.
Languages: Italian and advanced English. A third language would be an asset. 

What we offer:


A 6 months training, maintaining a constant and proactive relationship with the assigned tutor to plan and propose actions for the growth.

Desired profile

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About Meliá Hotels International

At Meliá, we pride ourselves on being a community of Very Inspiring People.

Our team consists of dedicated professionals who are committed to transforming everyday experiences into extraordinary moments. Whether you are just starting your career or an experienced expert, each member brings unique talents and perspectives that contribute to our vibrant culture.

Working at Meliá is not just a job; it’s an opportunity for continuous personal and professional growth. We believe in nurturing potential and empowering our employees to shape their futures in a dynamic and supportive environment. With a focus on innovation and excellence, we invite you to join us in creating memorable experiences for our guests, while also embarking on your own journey of discovery and achievement.