Guest Experience Agent - Palazzo Cordusio a Gran Melià Hotel

Job description

Job summary: 
We are looking for a Guest Experience Agent to join our team of passionate individualsto provide an effective, efficient, courteous and friendly service to all guests. Responsible for managing the first impressions of our Guests and, therefore, must occupy the hotel lobby and other public areas, particularly at busy times.

What will I be doing?
* To assist the Guest Experience Team in all duties and responsibilities of the Department.
* To actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients’ needs.
* To anticipate & identify guest and VIPs’ expectations, ensuring that their needs are met and where possible exceeded.
* To ensure all guests are greeted and acknowledged immediately on arrival at the desk, and that all telephones are answered promptly.
* To ensure that all guests’ requests and queries are answered as soon as possible, being familiar at all time with the complaints procedures and various quality tools.


What are we looking for?
* University degree, preferably Tourism or Hospitality, Marketing or similar.
* 1 years in a similar position in the hospitality industry.
* Advanced Italian and English.
* Knowledge of hotel management and/or Customer Experience tools.
* High vocation for service. 
* Problem-solver.
* Attention to detail.

Desired profile

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About Meliá Hotels International

At Meliá, we pride ourselves on being a community of Very Inspiring People.

Our team consists of dedicated professionals who are committed to transforming everyday experiences into extraordinary moments. Whether you are just starting your career or an experienced expert, each member brings unique talents and perspectives that contribute to our vibrant culture.

Working at Meliá is not just a job; it’s an opportunity for continuous personal and professional growth. We believe in nurturing potential and empowering our employees to shape their futures in a dynamic and supportive environment. With a focus on innovation and excellence, we invite you to join us in creating memorable experiences for our guests, while also embarking on your own journey of discovery and achievement.