Guest Service Line Appartenente alle Categorie Protette - Melià Hotels International

Job description

Mission:
Ensure efficient operation of the guest service line, addressing customer requests and striving for total satisfaction.

Key Responsibilities:
* Manage guest requests via telephone and personalize their experiences.
* Offer tailored services and apply upselling techniques.
* Handle customer incidents and adhere to departmental standards.
* Utilize management tools and follow improvement plans based on customer feedback.
* Ensure health and safety protocols are followed.


Requirements:
* Education: Training in Tourism, Hospitality, Marketing, or similar.
* Skills: Knowledge of telephone service, proficiency in Office 365, strong communication, problem-solving, and teamwork abilities.
* Experience: 1 year in a similar external role, and at least 6 months in a customer-facing department.

Desired profile

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About Meliá Hotels International

At Meliá, we pride ourselves on being a community of Very Inspiring People.

Our team consists of dedicated professionals who are committed to transforming everyday experiences into extraordinary moments. Whether you are just starting your career or an experienced expert, each member brings unique talents and perspectives that contribute to our vibrant culture.

Working at Meliá is not just a job; it’s an opportunity for continuous personal and professional growth. We believe in nurturing potential and empowering our employees to shape their futures in a dynamic and supportive environment. With a focus on innovation and excellence, we invite you to join us in creating memorable experiences for our guests, while also embarking on your own journey of discovery and achievement.