F&B Hostess - Palazzo Cordusio Gran Melià Hotel

Job description

Job Summary: To manage properly all the activities related to F&B Hostess position

What will I be doing?
* Keeps their work area tidy and clean with all the equipment and supplies required for the service, keeping menus and bill holders in good condition.
* Participates in briefings at the beginning of each shift to get information on dishes of the day, VIPs, groups, events, and general comments and sharing information.
* Consistently offers a warm and professional welcome and farewell to guests and customers on arrival and departure, always with an impeccable posture and personal presentation.
* Greets customers with a nice smile and cordial greeting and leads them to their table.
* Responsible for taking reservations by phone, accurately noting customer data: name, time booked, number of diners, place where they are staying and telephone number.
* Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.



What are we looking for?

* At least 1 year of previous experience in the same role
Excellent Interpersonal Skills and strong Public Relations Attitude
Must be fluent in English; other languages are preferred
Flexibility, strong motivation and ambition for professional growth

Desired profile

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About Meliá Hotels International

At Meliá, we pride ourselves on being a community of Very Inspiring People.

Our team consists of dedicated professionals who are committed to transforming everyday experiences into extraordinary moments. Whether you are just starting your career or an experienced expert, each member brings unique talents and perspectives that contribute to our vibrant culture.

Working at Meliá is not just a job; it’s an opportunity for continuous personal and professional growth. We believe in nurturing potential and empowering our employees to shape their futures in a dynamic and supportive environment. With a focus on innovation and excellence, we invite you to join us in creating memorable experiences for our guests, while also embarking on your own journey of discovery and achievement.