CONCIERGE - Palazzo Cordusio a Gran Melia' Hotel

Job description

MISSION: The Concierge, as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalised services and products and committing to achieving excellence in customer satisfaction.
Key Responsibilities:
* Provide tailored services and anticipate guest needs.
* Manage requests and incidents efficiently, using upselling techniques.
* Ensure high service standards and compliance with safety protocols.
* Support continuous improvement through customer experience tools.

Requirements:
* Background in Tourism, Social Sciences, PR, or similar.
* Fluent in English and the local language (a third language is a plus).
* 2+ years in a similar hospitality role, or 1 year in Guest Experience.
* Strong communication, organization, and problem-solving skills.
* Detail-oriented, team player, and passionate about luxury service.
* Preferably a member of Chiavi d’Oro.

What We Offer:
* A dynamic, international work environment.
* Career development opportunities.
* Continuous training and learning.
* Initial 6-month contract, with potential for extension.

Desired profile

}

About Meliá Hotels International

In Meliá siamo tutti Very Inspiring People, grandi professionisti che rendono la vita di tutti i giorni più facile ed eccezionale. Dai nuovi arrivati ai veterani, tutti hanno qualità uniche e importanti che rendono lavorare in Meliá un'opportunità di crescita costante e un passaporto per creare il proprio futuro ovunque si voglia.