Assistant Store Director-Operations, for M&M's World - Las Vegas, NV

Job description

A mutually rewarding experience.

Work. Realize your ambitions. And realize there's more to being in business than just making a profit. That's the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it's never just about a single person, a single project or a single brand. It's about how you can grab everything that's within your reach here and use it to pursue mutual, long-term gain. It's about having ideas. And ideals. Being prepared to risk failure because the promise of success means we'll all be a little better off. It's that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world's best-loved brands: M&M's®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN'S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

Mars Wrigley Confectionery is looking for

Assistant Store Director- Operations at our M&M’s World in Las Vegas, NV

Purpose of Role:

The Assistant Store Director Operations supports the store by executing operational and merchandise strategies that consistently meet and exceed company-defined best practices and standards. This role is primarily responsible for store scheduling, payroll administration, attendance reporting, managing the physical maintenance of the building, vendor and P&L responsibility as well as managing and all merchandise shipment processing, floor replenishment, guest shipping and inventory control

Principal Accountabilities:

DRIVE RESULTS / GUEST SERVICE- ACHIEVE OUR GOALS BY BRINGING MORE CHOCOLATE SMILES TO OUR GUESTS

·  Role models the behaviors of an effective Manager on Duty
·  Adheres to “leadership” on the sales floor at all times
·  Displays a 'Guest comes first' attitude by training and holding Guest Experience Associates accountable for delivering legendary service
·  Demonstrates understanding of retail metrics; celebrate successes and or make suggestions for improvement when necessary

TALENT MANAGEMENT- DELIVER AN EXPECTIONAL RETAIL EXPERIENCE BY DELIGHTING OUR GUESTS THROUGH OUR FUN, KNOWLEDGE AND PASSION FOR OUR BRAND

·  Coaches team while at times working side by side with them on the best practices, to meet company productivity standards
·  Ensures productivity goals are met while adhering to company defined best practices
·  Provides consistent, fair and timely feedback to associates through various channels, i.e. one on one opportunities, reviews, coaching, mentoring, training
·  Provides functional training and ongoing tactical and behavioral feedback to the associate
·  Manages a group of assigned associates including Onstage Supervisors and Backstage associates: cash room, shipping, facilities and inventory control ensuring clear expectations are communicated, results are followed up and accountability is applied
·  Ensure all associate are upbeat, engaging and fun, if not take action

PRESENTATION EXCELLENCE- CREATE A VISUALLY EXCITING MERCHANDISE PRESENTATION BY DELIVERING OUR BRAND STANDARD PROMISE

·  Demonstrates knowledge of products, placement Onstage, sales impact according to the space occupied and general understanding of category components
·  Is knowledgeable and in compliance with all M&Ms World visual standards
·  In partnership with Store Director and in-store visual team and corporate team ensures proper and effective training and development is provided to associates to achieve an exceptionally visually appealing store that is Big, Bold and clearly Branded

OPERATIONAL EXCELLENCE- ENSURING OPERATIONAL EFFICIENCIES WHILE DELIVERING AN EXCITING RETAIL EXPERIENCE

·  Manages the physical plant of the store ensuring all areas of the store including Onstage and Backstage are neat clean, organized, operational and safe
·  Responsible for maintaining a Master Schedule in accordance with business needs
·  Ensures weekly posting of schedule is accurate and appropriate for the needs of the business
·  Maintains a log of vacation and holiday requests; ensures they are implemented into schedules as appropriate
·  Responsible for accurate entry of Kronos functions and overall managing of time and attendance processes and procedures
·  Responsible for recovery on payroll concerns for associates
·  Ensures the time clock is functioning correctly and reports are maintained
·  Manages shipment processing ensuring productivity timelines are met and floor is full to capacity
·  Directs the store inventory control team
·  Maintains a vendor list for all needed services, establish working relationships and issue Purchase Requisitions as needed
·  Ensures Point of Sale system maintenance is monitored to include: repairs, cashier concerns, pricing issues
·  Manages supply and maintenance expenses and all store controllable expenses
·  In partnership with the Store Director responsible for the store’s Profit and Loss statement
·  Ensures that all damaged and defective merchandise is processed per company standards
·  Monitors cash variances and issue appropriate corrective action
·  Responsible for set up, function and guest recovery issues for Shipping Department
·  Complies with and ensure that all associates follow company policies and procedures
·  Manages the physical inventory process
·  In partnership with Store Director ensure that store is in compliance with all employment
·  State and Federal laws, including but not limited to wage and hour and Equal

Employment Opportunity

·  Ensures that the store protects company assets thorough awareness of Loss Prevention best practices, including great guest service, associate bag checks, associate purchases, as well as all other compliance to company policies and procedures

PERSONAL LEADERSHIP- EXEMPLIFY LEADERSHIP COMPETENCIES THAT DRIVE A HIGH PERFORMING, HIGHLY ENGAGED TEAM

·  Be an inspiration to others, ethically and professionally
·  Demonstrates confidence and focus during periods of high volume or unexpected events to keep store operating to standard and to set a positive example for the store team
·  Shares information and communicates clearly to all levels
·  Leads by managing through change and adversity
·  Exemplifies the 5 Principles of Mars
·  Promotes store involvement in Mars community service, wellness and sustainability programs
·  Cultivates a collaborative learning environment within the store by modeling purpose, values and behaviors consistent with Mars philosophy
·  Helps to drive consensus while managing a diverse management team and/or collaborating with colleagues in other stores/departments
·  Provides an open-door policy where associates are free to express their ideas, concerns, feelings and an environment where the 5 principles of Mars are modeled and upheld

Key Functional Retail Knowledge Skills/Knowledge

·  Guest Service
·  Selling
·  Merchandising
·  Brand / Product Knowledge
·  Store Operations
·  Business Acumen
·  Personnel Policies and Procedures

Decision Making Authority and Impact

·  Determines effective methods for scheduling and impact on coverage
·  Ability to impact shipping services for efficiency and value
·  Ability to make purchase and vendor decisions
·  Ability to assess physical needs of the store and follow through with vendors
·  Ability to make immediate decisions regarding associate issues, store policy and procedure issues and guest service recovery.
·  Ability to make recommendations to enhance operational and associate needs

People Management Responsibility

·  Direct (management associates) 1-4 supervisors and or Leads
·  Direct (non-management associates) 30-40
·  Indirect (management associates) 5-6

Key Experiences

·  Minimum of 2 years’ experience managing in a fast paced, high volume retail operation

Desired Education

·  College Degree preferred or equivalent experience

Company paid relocation is not available for this role.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Nearest Major Market: Las Vegas
Job Segment: Manager, Merchandising, Payroll, Retail, Management, Finance