Whatever/Whenever Agent - Guest relation (winter season) - W VERBIER

Job description

Better than a text visit the W VERBIER in video here : https://alpicapture.com/vrtour/wverbier/home/

 

What you will do as a Whatever/Whenever agent : 

As a key member of the Whatever/Whenever team, you are the behind-the-scenes force that ensures every guest experience runs seamlessly. From managing incoming calls to coordinating guest requests with precision, your role is all about logistics, anticipation, and operational excellence.

You’ll be the central point of contact for guest needs—coordinating with all departments to ensure requests are fulfilled smoothly and proactively identifying opportunities to go above and beyond. Whether it’s a last-minute birthday surprise or a special arrival setup, you’ll have your finger on the pulse of what makes a stay unforgettable.

This role requires a global understanding of hotel operations, strong multitasking abilities, and a natural flair for creating WOW moments—even from behind the scenes.

You don't just react—you anticipate. You don't just complete tasks—you help shape experiences. All while embodying the Whatever/Whenever service philosophy that defines W Hotels

 

PROFILE

You are passionate about the W brand and are eager to be part of our team.
You have experience in Concierge/ Guest Service department in a high end, lifestyle kind of environment. 
Fluent in French and English
You have excellent people skills and have an upbeat, positive attitude to work and life. 
You are creative and always think of new ways of doing things, you embrace change.
You are highly motivated
Be detail oriented and have a passion for giving guests an exceptional experience.
Real interest in the W brand values for taste, sound, body, scene and stance

 

Due to visa restrictions, only applications from Switzerland and the European Union will be considered

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.