Welcome Supervisor

Job description

Explore an exciting new career path at W Hotels where your authenticity is celebrated. 

W Sydney is now casting for Welcome Supervisors to lead our Whatever/Whenever and Welcome operations and guest services team. Reporting to the Welcome Manager this integral role provides a high level of service to guests experience and presents an amazing opportunity to play a key role in the world’s largest W Hotel, with 588 rooms, suites and studios.

If you are passionate and charismatic, have outstanding communication skills, zealous about creating a memorable and welcoming atmosphere for customers, strive to provide personalized and attentive service that exceeds guests expectations then this exciting role is for you.

Overall, the Welcome Supervisor should be able to balance the needs of their team, their guests, and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational, communication, and leadership skills, as well as a deep local understanding of the guest journey.

JOB SUMMARY

Based at the Welcome Desk and responsible for managing and supervising Welcome and Whatever/Whenever teams. Drives W’s Whatever Whenever culture, Bonvoy loyalty program, VIP guests, groups in house, training and development of talent and supports operations at the Welcome Desk. Experience with Opera PMS is ideal. As an integral part of the Rooms team, directs and works with all areas of the Hotel’s Talent and department heads. Strives to continually improve guest and talent satisfaction and maximize the guest satisfaction of the department. Will work a rotating fortnightly roster. A guest services agent currently performing supervisory higher duties within Marriott hotels is desirable.

LIFE WITH THE WORKS

We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities. This isn’t work with a side of life. This is – Life. With the Works.

BENEFITS

·  Milestone Recognition
·  Leave Portability
·  Love Learning
·  Career Growth
·  Bonvoy Eligibility
·  Overall Wellbeing
·  Flexible Working
·  Birthday Leave

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.