Welcome Desk Supervisor - W Prague

Job description

Welcome Desk Supervisor at W Prague

Ignite Curiosity. Expand Worlds. Be Part of the W Experience.

At W Prague , we dare to deliver a different kind of luxury — bold, unexpected, and deeply personal. We are a destination, not just a hotel, designed for curious, charismatic Connectors who thrive on energy, style, and unforgettable experiences.

What You’ll Do
As a Welcome Desk Supervisor, you will lead by example at the heart of the guest journey. You’ll oversee daily front desk operations, support and motivate the team, and ensure every guest interaction reflects W’s Whatever/Whenever® service philosophy.

Key responsibilities

·  Deliver exceptional, personalized guest experiences
·  Supervise and support front desk talents, ensuring smooth daily operations
·  Handle guest requests, feedback, and service recovery with confidence and style
·  Maintain brand standards, safety, and operational procedures
·  Collaborate closely with management and other departments

What We’re Looking For

·  Experience in front office or luxury hospitality
·  Strong leadership and communication skills
·  Guest-centric mindset with attention to detail
·  Ability to thrive in a fast-paced, lifestyle hotel environment
·  Czech language required

What We Offer

·  Competitive salary based on experience
·  5 weeks of annual leave
·  Permanent employment contract
·  Staff meals during shifts
·  Discounts on accommodation across all Marriott International hotels worldwide
·  Public transport contribution
·  Multisport card
·  Recognition and celebration of your individuality — be yourself, that’s the W way

Are you ready to make it happen?
Join W Prague and bring your energy, creativity, and personality to our world of bold luxury.

Apply now and let’s make it WOW.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.