Sales Manager – Leisure

Job description

JOB SUMMARY

 

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

 

CANDIDATE PROFILE 

 

Education and Experience

 

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. 

Understanding Market Opportunities & Driving Revenue

 

·  Targets leisure transient and leisure group accounts with heavy emphasis on solicitation and account saturation.
·  Participates in proactive sales calls to acquire new business and/or close on business.
·  Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
·  Closes the best opportunities for each property based on market conditions and individual property needs.
·  Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
·  Manages and develops relationships with key internal and external stakeholders.

 

Providing Exceptional Customer Service

 

·  Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
·  Services our customers in order to grow share of the account.
·  Executes and supports the company’s customer service standards.
·  Provides excellent customer service consistent with the daily service basics of the company.
·  Sets a positive example for guest relations.
·  Interacts with guests to obtain feedback on product quality and service levels.

 

Additional Responsibilities

 

·  Utilizes intranet for resources and information.
·  Conducts site inspections.
·  Creates contracts as required.
·  Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

 

 

P rofile required:

 

Education & Experience: 

·  High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

·  2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

 

Management Competencies:

·  Leadership: Adaptability, Communication, Problem Solving and Decision Making, Professional Demeanour
·  Managing Execution: Building and Contributing to Teams, Driving for Results, Planning and Organizing
·  Building Relationships: Coworker Relationships, Customer Relationships, Global Mindset 

 

·  Learning and Applying Professional Expertise: Applied Learning, Business Acumen, Technical Acumen, Persuasiveness, Sales Disposition, Sales Implementations

 

·  Basic Competencies: Basic Computer Skills, Mathematical Reasoning, Oral & Reading Comprehension, Writing

 

·  Arabic language an advantage but not essential

 

 

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.