Recreation Guest Service Assistant

Job description

POSITION SUMMARY

 

Position Summary  

The Recreation Attendant is responsible for supporting the daily operation of the resort’s recreation facilities and programs. This role promotes a fun, safe, and engaging environment for guests by coordinating activities, assisting with equipment, monitoring guest safety, and delivering high-quality service. The position requires strong guest interaction, adherence to safety procedures, and the ability to maintain recreation areas and equipment to brand standards. 

 

Key Responsibilities  

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Greet, encourage, register, and schedule guests for recreation activities while promoting a fun, relaxing, and welcoming atmosphere. 

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Provide accurate information about available recreation facilities, programs, rentals, and activity schedules. 

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Enforce facility rules and safety guidelines to ensure guest wellbeing, and respond appropriately to emergencies following established procedures. 

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Identify situations where guests may not safely participate and notify the supervisor/manager promptly. 

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Clean, maintain, and inspect recreation facilities, equipment, and supplies; report defects or safety hazards. 

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Process payments for rental equipment, activities, retail sales, or facility usage using appropriate systems and cashhandling procedures. 

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Communicate professionally with guests and colleagues, respond to guest needs proactively, and assist individuals with disabilities. 

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Follow all company policies and safety procedures; maintain professional appearance, complete required safety training, and report accidents or incidents. 

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Maintain positive working relationships with team members and support the department in achieving operational goals. 

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Perform other reasonable duties as requested by Supervisors. 

 

Benefits  

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Exclusive staff discounts on hotel rooms, food, and beverage across all Marriott International properties for you, your family, and friends. 

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Access to internationally recognised training programs and global career development opportunities. 

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Employee Assistance Program supporting physical, emotional, and financial wellbeing. 

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Inclusive workplace culture within the world’s largest hotel network—valuing diversity, equality, and belonging. 

Qualifications & Experience  

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Previous experience in recreation, sports, guest services, or hospitality-related roles preferred. 

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Ability to communicate clearly, professionally, and confidently with guests of all ages. 

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Basic knowledge of recreation activities, safety procedures, or first aid (training provided; certification is an advantage). 

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Comfortable working outdoors and performing physical tasks such as lifting, carrying, bending, and prolonged standing. 

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Strong customer service skills, friendly personality, and ability to create an engaging guest experience. 

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Reliable, proactive, and capable of working both independently and as part of a team. 

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Must have legal working rights in Fiji.  

 

Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90 plus years. Apply now!   

   

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.  

Eligible for individuals with working rights in Fiji. 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.