Prokard Explorer Support Agent (6 month fixed term contract)

Job description

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Desired profile

Qualifications :

JOB SUMMARY

Support and guide Prokard Explorer member queries

EDUCATION AND EXPERIENCE PREFERRED

·  Minimum Matric or equivalent qualification

CORE WORK ACTIVITIES

·  Handle Membership Queries from telephone and e-mails.
· 
Adhoc assist Prokard Explorer Members visiting Regional Office.

· 
Re-issue Prokard Explorer from: Undelivered, lost or damaged and Returned to Sender.

· 
Database Maintenance – merging, suspended records, unsubscribe and lapse membership from lists provided daily.

·  Adhoc Operational Tasks.
· 
Telesale: Phoning our members for various reasons i.e. renewals, emails bouncing etc.

· 
Produce & Submit Required Daily, Weekly & Monthly Reports.

·  Ensure good Product Knowledge of all Properties.

CORE COMPETENCIES

·  Excellent Verbal Communication : good interpersonal and communication skills and able to communicate clearly.
· 
Excellent written communication : ability to write clearly and concisely.

· 
Customer focus : identify and effectively respond to the diverse needs of project customers, passion for customer service.

· 
Team work : able to work reliably and responsibly with colleagues to achieve project and organizational goals.

· 
Time management and prioritization : able to manage own time and prioritise work / tasks.

· 
Strong technical skills : Must be comfortable in Microsoft Windows environment with solid working knowledge of the Internet, email and general computer concepts.

· 
Computer literate (MS Excel (intermediate) MS Word (intermediate) MS Outlook (Basic), Power-point (intermediate) MS Office (intermediate) MS Windows XP, Internet and email).

·  Foresight
·  Analysis and logic

PERSONAL CHARACTERISTICS

·  Positive attitude
·  Enthusiastic
·  Self disciplined and motivated
·  TEAM player
·  Attention to detail
·  Work / perform well under pressure
·  Assertive nature
·  Excellent communication skills
·  Dynamic personality
·  Good Interpersonal skills

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.