Operations Manager

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Lotus Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.

JOB SUMMARY:
 
The Operations Manager leads Front Office operations and Food & Beverage services to ensure full compliance with hotel standards while delivering an exceptional guest experience. This role provides hands-on leadership to front desk and F&B teams, overseeing daily operations, reinforcing service excellence, and upholding hotel policies to create a seamless and memorable stay for every guest.
 
This position is primarily scheduled for afternoon and evening shifts.
 
 
SUPERVISORY RESPONSIBILITIES:
 
This position provides supervision to others: Yes
 
•Oversees and trains Front Office and F&B staff.
•Evaluates performance and administers disciplinary actions as needed.
 
 
JOB FUNCTIONS:
 
•Hires, trains, and supervises all personnel in the Front Office and F&B Department.
•Prepares personnel schedules and submits employee records to the General Manager.
•Directs daily Front Office, including guest check-in, check-out, cashiering, reservations, and night audit procedures.
•Monitors F&B staff and ensures service delivery exceeds guest expectations.
•Assists with managing F&B operations for the restaurant and bar.
•Is hands-on and physically supports F&B staff to ensure guests are taken care of and business needs are consistently met.
•Ensures adherence to employee rules and regulations, reporting deviations to the General Manager.
•Evaluates employee performance and administers discipline in accordance with company policy.
•Maintains compliance with hotel cash control and key control procedures.
•Maintains a monthly inventory of supplies to support department operations.
•Manages control and upkeep of employee uniforms, ensuring compliance with uniform policies.
•Identifies and implements new methods, techniques, or equipment to improve efficiency and service quality, with approval of General Manager.
•Oversees and coordinates luggage handling and storage.
•Manages hotel parking services
•Performs other duties and responsibilities as required, including oversight and assistance in the F&B department.

SKILLS & ABILITIES:
 
•Strong leadership and team management skills.
•Excellent customer service and conflict resolution abilities.
•Effective communication and interpersonal skills.
•Strong organizational and multitasking capabilities.
•Proficiency in front office & F&B POS systems and hotel management software.
•Ability to maintain composure under pressure and resolve guest concerns.
•Knowledge of cash and key control procedures.
•Attention to detail and problem-solving skills.
•Back of house kitchen experience preferred.
 
 
EDUCATION & CERTIFICATIONS:
 
•High school diploma or equivalent required; a degree in Hospitality or Business Management is preferred.
•Minimum of 3-5 years of experience in front desk or hospitality management roles.
 
 
PHYSICAL REQUIREMENTS:
 
•Prolonged periods of walking and/or standing.
•Must be able to lift up to 50 pounds at times.

This is a great opportunity for a hospitality professional ready to grow into – or continue developing – an operations manager role. •Competitive salary •Comprehensive benefits package •Marriott travel perks and discounts •Opportunity to lead at an exciting new property within a growing brand. $58,000-$61,000

 
The salary range for this position is $58,000 to $61,000 annually.
 The application deadline for this position is 45 days after the date of this posting, April 23, 2026.

 
This company is an equal opportunity employer.
 
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