Night Auditor
Brisbane (BRIS CITY CNTRY) Marketing
Job description
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Desired profile
Qualifications :
Job Summary
· Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
· Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
· Answer, record, and process all guest calls, messages, requests, questions, or concerns.
· Assist guests with late night, or early morning in room dining requests, including taking of orders and delivery thereof.
· Book early morning calls and check to ensure all wake-up calls are set correctly. Action any wake-up calls.
· Balance department dockets and cash
· Ensure credit cards are all in balance before closing shift; advising Finance of any discrepancies.
· Ensure float is maintained at a constant level as issued by accounts.
· Complete all shift duties as outlined on shift checklist prior to the end of shift.
· Coordinate with Housekeeping to track readiness of rooms for check-in.
· Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
· Supply guests with directions and information regarding property and local areas of interest.
· Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
· Complete designated cashier and closing reports in the computer system.
· Cash guests' personal checks and traveller's checks.
· Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
· Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
· Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
· Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
· Speak with others using clear and professional language; answer telephones using appropriate etiquette.
· Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.
· Stand, sit, or walk for an extended period of time.
· Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
· Perform other reasonable job duties as requested by Supervisors and Management.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.