MICE Sales Manager - JW Marriott Venice Resort & Spa 2025

Job description

JOB SUMMARY

The position is accountable for proactively soliciting sales opportunities . Ensures business is turned over properly and in a timely fashion for proper service delivery. Leading all day-to-day proactive activities (reporting, team presentations, newsletters, etc.) related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. Develops strategic relationships with key MICE segment buyers to penetrate and grow local, national & international market share and drive revenue to the hotel.

CANDIDATE PROFILE

Education and Experience

·  Minimum 2-year degree from an accredited university in Business Administration, Sales, Hotel Management, or related major.
·  Minimum 3 years experience in the MICE segment or related professional area.
·  Premium or Luxury MICE sales experience mandatory .
·  Strong technology & communication skills
·  English + Italian required ; additional languages (e.g., Spanish, French, German) a plus.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

·  Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. The majority of the business trips is concentrated between February & June with an average of 3 weeks travelling.
·  Develops relationships within community to strengthen and expand customer base for sales opportunities.
·  Manages and develops relationships with key internal and external stakeholders.
·  If needed , Assist the reactive sales team to convert the business by generating proposal, writing contract, organizing site inspection etc.

Managing Sales Activities

·  Focuses on luxury MICE opportunities from corporate and event planners, meeting organizers, and luxury agencies in Europe & Worldwide with a predominant focus on US market.
·  Works closely with the Director of Sales to align on sales strategy and effective execution for the MICE segment.
·  Manages tradeshow and expenses budgets.
·  Analyses the market. Plans and attends relevant trade shows, MICE industry events, corporate meetings, and planner networking events.
·  Partners with Global Sales Offices managing luxury MICE agencies and corporate accounts (BCD, Maritz, HelmsBriscoe, CWT) focused on MICE business.
·  Collaborates with Marketing team on market-level and property-specific MICE strategies and initiatives; leverages national and regional promotions targeted at event planners and corporate clients.
·  Develops deep knowledge of resort amenities, event spaces, meeting packages, and new conference offerings; promotes these solutions to international MICE buyers.
·  Gains comprehensive understanding of Marriott’s value proposition and services for the MICE segment, including event technology and dedicated planning resources.
·  Understands competitive landscape and economic environment to position the JW Marriott Venice effectively during the sales process.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

·  Identifies new business to achieve individual and team revenue goals.
·  Identifies emerging MICE business opportunities and risks in the market; provides strategic feedback to stakeholders and supports account planning and strategy execution.
·  Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
·  Closes the best opportunities for the JW Venice based on market conditions and location needs.
·  Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

·  Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
·  Services our customers in order to grow share of the account.
·  Executes and supports the company’s customer service standards.
·  Provides excellent customer service consistent with the daily service basics of the company.
·  Sets a positive example for guest relations.
·  Interacts with guests to obtain feedback on product quality and service levels.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.