Manager, Performance Services, NSO

Job description

Job Number 23109784
Job Category Sales & Marketing
Location Mumbai Area Office, 303A-304 Fulcrum B Wing Hiranandani Business Park, Mumbai, Maharashtra, India VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY  

Manages the implementation and reporting of the country’s performance management system catering to various guest segments (i.e. group, transient, association, corporate, etc.). Provides analysis of associate goals, productivity, cluster and market performance. Acts as primary contact for and maintains productive relationships with all stakeholders, including sales leaders and sales associates. Demonstrating Leadership by utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. 

Manage the implementation and integration of Sales and Distribution (BMSC) deployment projects as initiated by the Team Leader. Support the implementation of Cluster Market Assessment plans to include associate assessment and training.

CORE WORK ACTIVITIES

Execution and Maintenance of Performance Management Processes

·  Ensure performance management system is implemented & sustained across India hotels – existing and new 
·  Ensure Month on month production tracking
·  Works with sales leaders to ensure understanding of sales deployment and effective implementation of this strategy for the performance tool
·  Works with sales management team to implement a sales goal plan addressing market segments and goals for all managed hotels in India 
·  Provides recommendations to improve effectiveness of performance management processes
·  Activities/ Customer Data – Maintenance and improvement through SFA Web 
·  Assist in the development of a consistent & a focused approach to goal setting
·  Group opportunities/ Sales Activities/ Customer Data – Maintenance and improvement through SFA Web 
·  Aiding in Sales Strategy + Support functions

Execution and Maintenance of Performance and Associate Database 

·  Account Team management of all National Sales Associates 
·  Updating market knowledge and aligning sales strategies and approaches accordingly

Periodic auditing of data and reporting

·  Audits data periodically audit quality of data submitted by hotels to ensure data integrity
·  Audits monthly updating of the performance tool for the cluster associates
·  Manages the collation and dissemination of sales associate’s performance data to relevant reports

Stakeholder Engagement

·  Understands and meets the expectations of key stakeholders 
·  Establishes good interpersonal relationships with key stakeholders, both internal and external others, and maintaining them over time.
·  Collaborating with Resources to Manage Projects, Achieve Goals, and Solve Problems
·  Identify, analyze, and interpret trends or patterns in complex data sets and communicate to relevant stakeholders. 

CANDIDATE PROFILE 

Education and Experience

·  High school diploma or GED; min 2 years’ experience in the sales and marketing, revenue management or related professional area.

OR

·  2-year degree from an accredited university in Business Administration, Marketing, Hotel and Revenue Management or related major; no work experience required.

COMPETENCIES 

Skills and Knowledge

·  Writing  - Communicating effectively in writing as appropriate for the needs of the audience.
·  Technical Skills  – Ability to manage large databases, experience in Business Intelligence tools such as Power BI, Tableau  etc. Proficiency in SQL and query building, knowledge in R and Python will be an added advantage.
·  Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
·  Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
·  Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
·  Revenue Management - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).
·  Mathematics - Using mathematics to solve problems and graphical representation of data.
·  Economics and Accounting - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
·  Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
·  Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
·  Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

Management Competencies

·  Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
·  Applied Business Knowledge - Understands market dynamics, enterprise level objectives, financial metrics, and important aspects of Marriott's business; skilled at using business knowledge to anticipate opportunities and risks.
·  Building Strategic Working Relationships - Skilled at developing and using collaborative relationships to facilitate the accomplishment of work goals. 
·  Building Trust  - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
·  Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. 
·  Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs. 
·  High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks. 
·  Leading Through Vision and Values - Keeps Marriott's values and business strategy at the forefront of decision making and actions.
·  Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
·  Problem Solving/Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions. 
·  Strategic Decision Making - Ability to gather and organize information relevant to a long-range goal or vision, develops alternative strategies, and executes a course of action to carry out strategy.
·  Stress Tolerance - Ability to maintain stable performance and positive relationships with others while under pressure or opposition.
·  Technical/Professional Knowledge and Skills - Demonstrates a satisfactory level of position-related technical knowledge and skills.

            

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.