Manager, Enhanced Reservations Solutions (ERS) Property Support

Job description

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Desired profile

Qualifications :

Job Summary:
Manager, Enhanced Reservations Solutions (ERS) Program Property Support, serves as support for ERS, a multi-year effort that will transform how Marriott's rooms and reservations are presented and sold to the customer. The ERS program requires coordination and collaboration across multiple teams, including but not limited to iT, Revenue Management, and Operations. The position will support hotels in preparation for their ERS activation date. The position will be responsible for managing and executing efforts that will enable a hotel to go-live with ERS related functionality and the resulting benefits. Skills required include knowledge of PMS, MARSHA, and One Yield.

This position provides support to the hotels, answers questions, escalates issues as necessary, and may be required to complete the tasks for the hotel(s). Collaboration with support peers is required to ensure consistent service levels and communication across targeted hotels. This position will report to the Team Manager, Enhanced Reservation Solution.

Expected Contributions:
• Responsible for supporting ERS hotels prior to their activation date and post go-live follow up as needed
• Respond to hotel questions and request for assistance within a 24-hour period
• Resolve system set up errors in PMS, MARSHA, One Yield
• Escalate according to pre-defined procedures
• Consistent and thorough communication to peers and ERS leaders as appropriate
• Track and manage actions on risks and issues
• Monitor hotels on an ongoing basis against tasks listed in Land-it
• Communicate results, issues and accomplishments clearly and effectively to Program Leaders
• Provide feedback utilizing standardized processes, tools and templates

Candidate Profile:
REQUIRED:
• 2+ years of solid experience with Reservations, Revenue Management and/or Operations
• 2+ years of solid experience with Marriott's PMS, MARSHA, and One Yield preferred but not required
• Expertise and proven track record in supporting complex, multi-functional initiatives
• Strong command of written language, graphics, and executive communication style
• Experience in providing direction and performing responsibilities via influence ability
• Ability to engage and motivate individuals to achieve goals
• Strong written and verbal communication skills
• Experience using MS Excel
• Discipline experience with Information Technology, Revenue Management or Hotel Operations preferred.

EDUCATION AND PROFESSIONAL CERTIFICATION
• Minimum BA degree; MBA or relevant advanced degree preferred
• Major consulting firm experience preferred

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.