Manager, Digital Consulting, MDS Japan & Guam

Job description

JOB SUMMARY

The Manager, Digital Consulting, MDS Japan & Guam is directly responsible for the daily management of digital activation efforts for hotels participating in Marriott Digital Services (MDS) programs within the Asia Pacific Excluding China (APEC) region. The digital programs are focused on providing comprehensive search engine optimization (SEO) services, including, but not limited to, HWS Content Management, Program Performance and Reporting, and Paid Media Management. The Manager, Digital Consulting, MDS Japan & Guam acts as the main point of contact for the hotels and is the liaison between internal teams, ensuring all deliverables are met and tactics are executed on time. This position is responsible for setting program strategy, defining expectations, providing performance reports and ensuring the highest level of service is provided. This position reports to Director, Digital Consulting, MDS Japan & Guam.

The MDS team provides digital solutions for all Marriott brand hotels, globally. This centralized in-house team provides individual hotels with a range of digital services, and functions as an agency-like model within the Global Digital organization.

CANDIDATE PROFILE 

Education and Experience 

·  BS/BA degree from an accredited university in Business Administration, Marketing, Hospitality, or related major, preferred.
·  2+ years digital marketing experience required, experience with hotels a plus.
·  Agency work experience preferred; primarily in a property services/account services role.

CORE WORK ACTIVITIES   

Managing Work, Projects, and Policies 

·  Ensure programs provide a cohesive digital strategy, through the use of search, paid media, and reporting tactic execution.
·  Manage and track all program tactics to ensure deliverables are met and executed on-time.
·  Tracks time against billing and non-billable activities to ensure cost recoverability.
·  Build and maintain long-term relationships with new and existing properties through open communication.
·  Schedule and lead property discovery and reporting calls throughout enrollment period.
·  Manage and implement strategic keyword strategy through optimization of on and offsite tactics.
·  Addresses ad-hoc property questions and concerns in an effective and timely manner. Escalates issues to Sr. Manager and Director when necessary.
·  Interpret reporting trends and proactively communicate performance to hotels in the form of presentations.
·  Monitors the impact of the program and proactively communicates a change in strategy when necessary.
·  Identifies when hotels are up for renewal and proactively solicits re-enrollment.
·  Makes strategic recommendations for additional services/tactics to enhance program to meet property goals.
·  Meets goals as defined by client satisfaction survey and annual renewal targets.

Supporting Operations

·  Works with internal Marriott Digital Services (MDS) Operations team to guarantee program tactics are executed on-time and at a high-quality.
·  Provides feedback to continually improve work processes and systems that support program execution.
·  Solicit feedback from properties to ensure program tactics meet their needs and demands.
·  Assists in successfully onboarding and training new employees.
·  Actively participates and engages in internal and external special projects to broaden skill set, as appropriate.
·  Engages in frequent communication with MDS support teams through established platforms.
·  Establishes and maintains complete and up-to-date information on all properties status and performance.
·  Supports department-wide efforts to improve MDS culture and work environment.
·  Attends training and conferences to increase subject matter expertise and deepen skills.
·  Actively seeks out opportunities to learn more about the digital industry.

Additional Responsibilities 

·  Attends and participates in all relevant internal and external meetings.
·  Informs, updates, and provides information to managers and co-workers in a timely manner.
·  Presents ideas, expectations and information in a concise, organized manner.
·  Uses problem solving methodology for decision making and follow up.
·  Maintains positive working relations with internal customers and department managers.
·  Manages time effectively and conducts activities in an organized manner.
·  Answers hotel/owner questions as appropriate.
·  Performs other reasonable duties as assigned by manager.

MANAGEMENT COMPETENCIES 

Leadership

·  Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.   

·  Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

·  Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

·  Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 

Managing Execution

·  Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

·  Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

·  Planning and Organizing   - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

·  Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 

·  Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

·  Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

·  Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

·  Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

·  Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

·  Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

·  Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 

·  Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

·  Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

·  Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

·  Reading Comprehension – Understands written sentences and paragraphs in work related documents.

·  Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.