Human Resources Generalist - Hotel Arts Barcelona

Job description

Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Employment Type: Full time

Position Summary
At our hotel, our Ladies and Gentlemen are the most important resource in our service commitment to excellence. The Human Resources Administrator plays a vital role in supporting our Ladies and Gentlemen by ensuring the highest standards of accuracy, confidentiality, and care in all HR administrative processes.

This position contributes to a seamless employee experience by managing time and attendance systems, safeguarding employee documentation, coordinating onboarding processes, and supporting payroll administration — all in alignment with our Gold Standards and culture of respect, integrity, and service excellence.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Key Responsibilities
Time & Attendance (KRONOS)

·  Oversee the daily accuracy of the KRONOS timekeeping system to ensure proper recording of working hours for our Ladies and Gentlemen.
·  Review and resolve time discrepancies, missed punches, overtime, and scheduling variances with precision and professionalism.
·  Partner with Department Leaders to validate attendance records in a timely manner.
·  Prepare attendance reports to support payroll accuracy and operational excellence.
·  Ensure all payroll data submissions meet established deadlines and quality standards.

Employee Records & Confidential File Management

·  Maintain accurate, organized, and confidential personnel files (physical and digital) for all Ladies and Gentlemen.
·  Digitize and archive documentation in compliance with company standards and data privacy regulations.
·  Ensure all employment records reflect the highest level of accuracy and integrity.
·  Prepare documentation for audits while safeguarding confidentiality at all times.

Onboarding Experience & Documentation

·  Prepare employment contracts and onboarding documentation with meticulous attention to detail.
·  Coordinate the collection and verification of required employment documents.
·  Create and maintain complete employee files from the first day of employment.
·  Partner with Payroll, and Department Leaders to ensure a smooth and welcoming onboarding experience.
·  Support new Ladies and Gentlemen with administrative guidance during their integration journey.

Payroll Partnership & Support

·  Assist in the preparation and reconciliation of payroll data, ensuring alignment with timekeeping records.
·  Support tracking of variable compensation elements such as overtime, vacation, and leaves of absence.
·  Respond to payroll-related inquiries with empathy, professionalism, and discretion.
·  Maintain payroll documentation in compliance with company policies and legal requirements.

General HR Administrative Support

·  Provide daily administrative support to uphold the operational excellence of the Human Resources Department.
·  Prepare employment verification letters and official correspondence as needed.
·  Support documentation related to employee relations matters with strict confidentiality.
·  Maintain accurate HR databases and reporting tools.
·  Contribute to departmental initiatives that enhance the employee experience and workplace culture.

Qualifications

·  Degree or diploma in Human Resources, Business Administration, or related discipline.
·  1-2 years of experience in an HR administrative role, preferably within a luxury hospitality environment.
·  Experience with KRONOS or similar timekeeping systems preferred.
·  Foundational knowledge of payroll processes and labor legislation.
·  Proficiency in Microsoft Office (Excel required).
·  Demonstrated ability to handle confidential information with integrity and discretion.

Core Competencies

·  Commitment to the Gold Standards
·  Respect for the Individual
·  Integrity & Confidentiality
·  Attention to Detail
·  Service Excellence
·  Collaboration & Teamwork
·  Organizational Discipline

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.