Housekeeping Supervisor

Job description

Position Summary

The Housekeeping Supervisor is responsible for ensuring the cleanliness, quality, and readiness of guest rooms and public areas. This role oversees daily housekeeping operations, inspects work completed by room attendants, resolves room discrepancies, coordinates with other departments, and ensures smooth communication across shifts. The Supervisor supports the Housekeeping Manager in leading the team to uphold brand standards and deliver exceptional guest experiences.

Key Responsibilities

·  Inspect guest rooms, public areas, pools, and all assigned areas after cleaning to ensure they meet quality and brand standards.
·  Review sold room reports, verify room status, identify and resolve discrepant rooms, prioritize cleaning schedules, and update departure room status.
·  Assist Housekeeping Management in overseeing daily operations and act as a liaison with Engineering, Front Office, and Laundry to coordinate workflow.
·  Document, report, and resolve room discrepancies and maintenance issues; prepare and distribute updated room assignments.
·  Communicate shift handover updates, complete required reports, and ensure operational continuity between shifts.
·  Assist in hiring, training, scheduling, evaluating, counseling, and motivating staff; serve as a role model and support team performance.
·  Follow all safety, security, and company policies; report maintenance issues, hazards, injuries, or accidents promptly.
·  Maintain professional appearance, ensure confidentiality of information, and protect company assets.
·  Deliver guest service according to company standards, assist individuals with disabilities, and communicate professionally with colleagues and guests.
·  Support team relationships through effective communication, active listening, and problem resolution.
·  Perform physical tasks including lifting up to 55 lbs (with assistance for heavier items), pushing/pulling carts, and working on uneven surfaces.
·  Stand, walk, kneel, bend, twist, and reach for extended periods as required to support hotel operations.
·  Enter and update information in computer systems accurately; visually verify documents and room information.
·  Perform other reasonable duties as assigned by Supervisors.

Qualifications & Experience

·  Diploma or Certificate in Hospitality Management or related field (preferred).
·  Minimum 2–3 years of housekeeping experience in a hotel environment, with at least 1 year in a supervisory or team leader role.
·  Strong knowledge of cleaning procedures, housekeeping standards, and room inspection processes.
·  Familiarity with housekeeping systems, PMS (e.g., Opera), and basic computer applications.
·  Excellent communication, leadership, and problem‑solving skills.
·  Ability to handle guest concerns professionally and maintain strong interdepartmental coordination.
·  Strong attention to detail and ability to work in a fast‑paced environment.
·  Must have legal working rights in Fiji.

 

Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90 plus years. Apply now! 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.