Director of Rooms

Job description

JOB SUMMARY

About the Role
As the Director of Rooms , you will lead and shape the strategic direction of our Rooms department at the iconic London Marriott Hotel County Hall. You’ll oversee the planning, implementation, and continuous improvement of our guestroom offerings, ensuring they exceed brand standards and delight our guests. With a focus on exceptional service delivery, operational excellence, and revenue growth, you'll foster a culture of innovation and collaboration while supporting team development and satisfaction.

What You’ll Do

·  Lead with Vision: Inspire and guide the Rooms team to deliver exceptional guest experiences, driving the brand’s service ethos and aligning departmental strategies with overall business goals.
·  Drive Results: Oversee room rates, promotions, and revenue strategies to maximize profitability, closely monitoring sales and performance metrics.
·  Optimize Operations: Review and refine operational strategies for front office, housekeeping, and related areas to ensure seamless, efficient, and guest-centric processes.
·  Elevate Customer Experiences: Champion service excellence, analyse guest feedback, and implement improvements to continually exceed expectations.
·  Support Your Team: Recruit, mentor, and develop talent, fostering an inclusive and engaging workplace culture that empowers employees to perform at their best.

What We’re Looking For

We’re searching for a strategic, people-focused leader with a passion for hospitality and delivering world-class guest experiences.

Qualifications

·  Experience:
·  Proven expertise in guest services, front desk operations, housekeeping, or related areas.
·  A track record of delivering operational and financial success in a luxury or upscale hospitality environment.

What You Bring:

·  Strong leadership and communication skills with the ability to inspire and drive change.
·  A data-driven mindset, adept at analysing trends and identifying opportunities to improve performance.
·  A commitment to fostering a guest-first culture with a focus on innovation and continuous improvement.
·  Experience managing budgets, revenue goals, and profitability targets.
·  A proactive and collaborative approach to problem-solving and decision-making.

Why Join Us?
At London Marriott Hotel County Hall, we offer more than just a job — we provide a platform to thrive. Enjoy the opportunity to lead a talented team in a landmark property while accessing world-class benefits, development programs, and the chance to leave your mark on one of London’s premier hotels.

Ready to Lead?
If you’re ready to take the next step in your hospitality career and redefine luxury at London Marriott Hotel County Hall, apply today and join a global family that values creativity, innovation, and excellence.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.